Jose Alexander Alfaro
Lawrenceville,GA
Summary
Passionate individual with years of experience in property management. Willing to take
on new challenges while delivering exemplary customer service and attention to detail in
busy environment. I am accustomed to working with residents to address needs, collecting
money, helping Property manager maintain properties and drive profit and occupancy
success. I am familiar with Microsoft Word, Yardi Software, Entrata, AIRUM,RentCafe, and Knock CRM
I am bilingual, fluent in both English and Spanish.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Birchstone Residential
10.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Attended staff meetings and took extensive notes to share with property manager.
Assistant Property Manager
First Communities Management
02.2022 - Current
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Collected monthly assessments, rental fees, deposits and payments.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Assisted property manager in leasing and marketing activities.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Leasing Consultant
First Communities Management
06.2021 - 02.2022
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Kitchen Leader
Bravo Mexican Grill
06.2019 - 05.2021
- Ensured that kitchen staff adhered to health and safety regulations.
- Created daily work schedules for kitchen staff.
- Supervised the preparation, presentation and storage of food items.
- Maintained a clean, organized and efficient kitchen environment.
- Inspected deliveries of fresh ingredients for quality assurance purposes.
- Evaluated employee performance and provided feedback when necessary.
- Resolved customer complaints related to food quality or service issues.
- Compiled weekly reports detailing labor costs, sales revenue, profits.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
Assistant Manager
Zaxby’s
06.2016 - 05.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05.2016
Skills
- Microsoft Word
- Written and Verbal Communication
- Customer Relations
- Yardi/Entrata/Knock CRM proficient
- Bilingual (Spanish, English)
Telephone and email etiquette
Administrative Support
Timeline
Assistant Property Manager
Birchstone Residential
10.2023 - Current
Assistant Property Manager
First Communities Management
02.2022 - Current
Leasing Consultant
First Communities Management
06.2021 - 02.2022
Kitchen Leader
Bravo Mexican Grill
06.2019 - 05.2021
Assistant Manager
Zaxby’s
06.2016 - 05.2019
High School Diploma -
Berkmar High School
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