Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Alexander Cotto Berrios

Springfield,MA

Summary

Dedicated professional with extensive experience in customer service and maintenance, notably at Walmart. Proven ability to enhance customer satisfaction and streamline operations. Skilled in forklift operation and yard maintenance, demonstrating reliability and teamwork. Committed to delivering exceptional results while fostering strong relationships across departments.

Overview

15
15
years of professional experience

Work History

Handyman

Cayey Municipality
03.2024 - 05.2025
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for 400 square foot facility.

Forklift Operator

Super Market Perez Hermanos
01.2019 - 07.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Associate

Walmart
03.2010 - 11.2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

High School Diploma -

Superior Vocacional Benjamin Harrison
Cayey, PR
05-2005

Skills

  • Indoor and outdoor painting
  • Yard maintenance
  • Customer service
  • Forklift operation
  • Shipping and receiving
  • Teamwork and collaboration
  • Punctual and reliable
  • Maintenance

Timeline

Handyman

Cayey Municipality
03.2024 - 05.2025

Forklift Operator

Super Market Perez Hermanos
01.2019 - 07.2021

Associate

Walmart
03.2010 - 11.2019

High School Diploma -

Superior Vocacional Benjamin Harrison

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Jose Alexander Cotto Berrios