Jose Alexander Perdomo
Katy,Texas
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
32
32
years of professional experience
Work History
Customer Account Manager
Aaron's
03.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Communicated with approximately 45 clients daily to understand needs and explain product value.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Reduced churn rate through proactive relationship-building efforts, ultimately increasing overall profitability of the organization.
Sales Development Agent
Better Mortgage
12.2019 - 02.2022
- Responsible for inbound calls and chat, spanning from pre-application through funding -
- Responsible for pre-application outbound lead generation calls and driving applications to our Home Advisors
- Respond to incoming written communications through email and live chat channels
- Extreme focus on customer experience and satisfaction
- Knowledgeable about Better’s offerings and services - Partner with Home Advisor and Operations organization to facilitate customer interactions
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
Sales Development Representative
Advantage Solutions (Gatorade, Quaker, Pasta Roni, Pepsi)
02.2015 - 12.2019
- Revenue Budget Achievement and Increase Sales Through Efficient Distribution, Pricing and Promotional Execution on Sales Point
- Base authorization, new distribution, retail pricing, shelving, and promotional guidelines are met within the assigned markets
- Demonstrate sales accomplishments and areas of opportunity by coordinating in sales presentations for key Customers and Clients, KPI’s Achievement.
- Business Category Reviews / Forecast Planning
- Built and managed accurate sales pipeline to maintain high volume of activity on Sales Point
- Used data analytics to identify and track sales trends and develop actionable insights.
- Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
- Managed a diverse portfolio of accounts, ensuring timely resolution of issues and consistent delivery of exceptional service.
Customer Development Manager
Acceptance Now – High Risk Financing Program
07.2013 - 02.2015
- Create, manage and execute plans to increase sales and conversion percentages
- Train, motivate and evaluate coworkers
- Organize daily activities, including coworker schedules
- Set specific goals for store performance, customer satisfaction and coworker development
- Offer enthusiastic and knowledgeable sales guidance to customers
- Educate referred customers on the rent-to-own transaction
- Review expired accounts and respectfully communicate customers to promote timely payments
- Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.
- Managed a diverse portfolio of accounts, ensuring timely resolution of issues and consistent delivery of exceptional service.
Business Development Executive
Panasonic Latin America, S.A. - Battery Unit and Energy Division
04.2008 - 07.2013
- Training the New Sale Force in assigned territories for Retail Chain Business B2B
- Development of Battery Unit Business and Energy Division
- Training Development for Multichannel Retailing in Lighting Led Business
- Training and Re-Launch Car Battery Business
- Business Management with Key Account Managers in Multichannel Retailing for electronic devices
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Product Specialist
Johnson and Johnson - Medical Devices and Diagnostics Group
01.2004 - 03.2008
- Training, Hiring and Recruiting Partner´s and Wholesaler´s Sales Force of the Region
- Development of Customer Loyalty Programs for the Region
- Development of Rolling Forecast with Factories and Warehouse
- Training Development for Key Account Managers for Multichannel Retailing Business
- Sell, demonstrate and train on benefits, features and advantages to surgical staff on OR, Hospitals and Private Clinics
- Assisted with demonstrations for Surgical Meshes for Hernia Repair to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Brand Manager – Alcoholic Beverages – Beers – Soft Drinks
La Constancia, S. A. de C. V.
05.1998 - 12.2003
- Development of Special Accounts for Wholesalers increasing sales up to $3.1M in 2002 - New Labels and Presentations Design of 95th Anniversary of the Premium Label Beer - Development of the Designated Driver Program to contribute in reducing up to 15% of car accidents related with DUI in 2002 - Design Social Responsibility Programs for Universities related with the DUI in 2002 - Increase sales and market share in 2001 up to $1.2M in Private Labels to Retail Chain
Passenger Service Instructor
Taca International Airlines, S.A. de C.V.
02.1992 - 05.1998
- Training Development for passenger service procedures - Development of Training Manuals for Passenger Service Checking Systems - Development of Airports Passenger Service Procedures - Training Development on Reservations, Passenger Service, Checking Systems, Baggage Tracking and Ticketing Systems. - Coordination of working areas in Airports - Development of Passenger Service Seminars
Education
Bachelor of Arts - Business Administration And Management
Universidad Leonardo Da Vinci
San Salvador, El Salvador06.1996
Skills
- Forecast Management within factories and storages out of regions and Supply Chain with Customers, as well as Government and non-governmental institutions Budget Management for Promotional and Advertising activities, as well as Outsourcing Personnel for Marketing and Point of Sales activities
- Client Relationship Building
- Performance Tracking
- Sales tactics
- Revenue Generation
- CRM proficiency
- Customer Service
- Problem-Solving
- Time Management
- Verbal Communication
- Decision-Making
- Active Listening
- Organization and Time Management
- Calm Under Pressure
- Critical Thinking
- Multitasking Abilities
- Processing payments
- Teamwork and Collaboration
Personalexperience
Experience in Staff Development, Staff Motivation, Staff Training, Planning, Team Building, Team Leadership, Team Player, Retail Customer Service Experience, Visual Merchandising Experience, Multi-Channel Retailing, Bilingual person with Spanish and English in advance and fluent, as well as strong knowledge of Portuguese language. Strong Management in Branding and Business Development with Communication Skills, Cross-Cultural Communications and Customer Relations, focus in Market/Industry Development.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Account Manager
Aaron's
03.2022 - Current
Sales Development Agent
Better Mortgage
12.2019 - 02.2022
Sales Development Representative
Advantage Solutions (Gatorade, Quaker, Pasta Roni, Pepsi)
02.2015 - 12.2019
Customer Development Manager
Acceptance Now – High Risk Financing Program
07.2013 - 02.2015
Business Development Executive
Panasonic Latin America, S.A. - Battery Unit and Energy Division
04.2008 - 07.2013
Product Specialist
Johnson and Johnson - Medical Devices and Diagnostics Group
01.2004 - 03.2008
Brand Manager – Alcoholic Beverages – Beers – Soft Drinks
La Constancia, S. A. de C. V.
05.1998 - 12.2003
Passenger Service Instructor
Taca International Airlines, S.A. de C.V.
02.1992 - 05.1998
Bachelor of Arts - Business Administration And Management
Universidad Leonardo Da Vinci