Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Alffredo Moreno Rios

New Brunswick,NJ

Summary

Dynamic and dedicated food service professional with experience at Hidden Grounds Coffee and Chai House. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in food preparation and safe handling with barista and inventory management experience while fostering a welcoming atmosphere. Bilingual in Spanish and English, ensuring diverse customer needs are met.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista/Senior Food Service Worker

Hidden Grounds Coffee and Chai House
04.2019 - Current


  • Maintained regular and consistent attendance and punctuality.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and menu items with positive reinforcement and respect.
  • Facilitated clear and positive communication between front-of-house back-of-house staff, ensuring seamless coordination during high-volume times.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Managed inventory levels with the owners to ensure all necessary food items were always available, preventing any service delays.
  • Helped management keep adequate supply on hand by notifying of shortages. Assisted in menu and recipe suggestions with management, as well as, preparing those items to be sold in the cafe
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Upheld strict quality control measures by consistently monitoring food preparation methods and presentation standards, leading to enhanced customer satisfaction. Maintained clean and organized workspace. Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Operated espresso machines and commercial coffee brewers to create beverages. Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed meal orders efficiently while ensuring accuracy, leading to a decrease in customer complaints related to incorrect dishes served.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cook/Food Service Worker

Merey Venezuelan Cuisine
01.2018 - 01.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations. Maintained food safety standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.

Education

Vocational Culinary Training Program

Promise Culinary Arts School
New Brunswick, NJ
11-2017

Associate of Arts - Culinary Arts/Hotel Administration

Instituto Regiomontano De Hoteleria
Monterrey, Mexico
01-2001

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Safe food handling
  • Espresso machine operation
  • Safe food handling practices
  • Hospitality service expertise
  • Professional demeanor
  • Inventory management
  • Bi-lingual - Spanish and English

Certification

Serv-Safe Sanitation couse certification completed in 2016, pendng re-certification

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Barista/Senior Food Service Worker

Hidden Grounds Coffee and Chai House
04.2019 - Current

Cook/Food Service Worker

Merey Venezuelan Cuisine
01.2018 - 01.2019

Vocational Culinary Training Program

Promise Culinary Arts School

Associate of Arts - Culinary Arts/Hotel Administration

Instituto Regiomontano De Hoteleria

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Jose Alffredo Moreno Rios