Jose Alfonso Sulbaran
New York,NY
Summary
Highly-motivated Head Bartender with unmatched abilities in mixing drinks. Experienced with using set measuring systems, creating unique exotic drinks and handling counter of busy bar. Well-versed in communication and hospitality standards.
Overview
6
6
years of professional experience
Work History
Head Bartender
Sabai Thai restaurant
New York, NY
07.2022 - 11.2023
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Managed stock levels of all alcoholic beverages available at the bar.
- Handled food orders from customers seated at the bar.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Queen Mary Italian restaurant
Brooklyn, NY
02.2019 - 06.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Queen Mary Italian restaurant
Brooklyn, NY
05.2018 - 02.2019
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Provided assistance in resolving customer complaints in a professional manner.
- Verified that all items ordered were delivered correctly to each table.
- Supervised busboys to ensure proper cleaning of tables between guests.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Performed regular inventory checks on supplies such as napkins, utensils, condiments., ordering additional supplies as needed.
- Provided exceptional service to high volume of daily customers.
Food Runner
Cebu Bar and Bistro
Brooklyn, NY
11.2017 - 03.2018
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
Education
Bachelor of Science - International Trade
Alejandro De Humboldt Universidad
Caracas Venezuela 04.2010
Skills
- Customer Service
- Menu Development
- Cocktail List Development
- Menu Memorization
- Order Management
- Extensive Spirits Knowledge
- Proficient in Mixology
- Inventory
Timeline
Head Bartender
Sabai Thai restaurant
07.2022 - 11.2023
Bartender
Queen Mary Italian restaurant
02.2019 - 06.2021
Server
Queen Mary Italian restaurant
05.2018 - 02.2019
Food Runner
Cebu Bar and Bistro
11.2017 - 03.2018
Bachelor of Science - International Trade
Alejandro De Humboldt Universidad
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