Jose Alfredo Palmas Terriquez
Hilmar,CALIFORNIA
Overview
16
16
years of professional experience
Work History
Cashier
AMPM Arco
05.2021 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Shift Supervisor
Carl’s Jr
07.2007 - 10.2016
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Cashier
Sunol Súper Stop
04.2015 - 2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Negocios Internacionales - Bachillerato
Ignacio Manuel Altamirano
Tizapan El Alto Jalisco Mexico 05.2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
AMPM Arco
05.2021 - 09.2023
Cashier
Sunol Súper Stop
04.2015 - 2025
Shift Supervisor
Carl’s Jr
07.2007 - 10.2016
Negocios Internacionales - Bachillerato
Ignacio Manuel Altamirano
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