Jose Alfredo Tello

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project/tasks.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.

• Made loans on every day and high value items after closely inspecting item values, collecting payments or tangible property as collateral.
• Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
• Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
• Checked, organized and displayed inventory attractively to promote patron interest.
• Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
• Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
• Prepared all paperwork, checked identifying information and documented transactions.
• Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
• Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
• Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
• Handled daily payments on different kinds of transactions, always giving receipts and explaining policies to maintain excellent customer satisfaction.
• Organized store shelves to display most attractive inventory.
• Welcomed customers to shop and offered to answer questions on merchandise.
• Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
• Assessed quality and value of incoming items and offered customers loans.
• Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
• Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
• Greeted incoming customers and offered to evaluate and assess items for appraisal.