Josean Diaz
Brooklyn,NY
Summary
'Enthusiastic and customer-focused professional with 2 years and more of experience in providing exceptional service and resolving client issues. Skilled in managing high-volume calls, addressing customers inquiries, and maintaining a positive service attitude. Proven ability to handle challenging situations with patience and professionalism. Eager to bring my communication skills and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Baked In Brooklyn
Kathy
09.2022 - Current
- Complied with health and safety codes to protect staff and customers.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
Customer Service Representative
Customer Service Represenative
01.2021 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Security
Tommy
12.2023 - 06.2024
- Monitored personnel access and maintained accurate security records.
- Managed building access for tenants, ensuring security and timely entry.
- Enhanced privacy and security measures for sensitive information, by regularly auditing and updating security protocols.
- Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
Denos Wonder Wheel Amusement Park
Reggie
04.2022 - 10.2022
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Burlington
William
05.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2015
Skills
- Basic computer skills
- Basic Knowledge of Google workspace (docs,sheets,slides)
- Familiarity with email systems and communication tools (outlook, Gmail)
Timeline
Security
Tommy
12.2023 - 06.2024
Baked In Brooklyn
Kathy
09.2022 - Current
Denos Wonder Wheel Amusement Park
Reggie
04.2022 - 10.2022
Customer Service Representative
Customer Service Represenative
01.2021 - Current
Burlington
William
05.2020 - 01.2021
High School Diploma -
New Utrecht High School