Jose Andres Soto Zapata

Same as "Jack in the box" at Martinez

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Reduced cashier errors by implementing comprehensive training programs for new hires.
• Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
• Assisted customers with loading and unloading purchases, providing exceptional service and support.

• Prepared food orders to support waitstaff and other team members.
• Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
• Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
• Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.