Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Joseangel HERNANDEZ

LAS VEGAS,NV

Summary

Dynamic professional with a proven track record at Penguin Transportation Corp, excelling in customer service and trucking dispatching. Skilled in conflict resolution and effective decision-making, I significantly enhanced operational efficiency and customer satisfaction. Expert in Microsoft Office and adept at fostering team communication, I consistently exceed expectations in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Truck Dispatcher

Penguin Transpoetation corp
Las Vegas, NV
12.2023 - Current
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Communicated with vendors regarding shipment status updates.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Negotiated rates with third-party carriers for outsourced transportation needs.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Effectively resolved complaints by working closely with customers.
  • Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
  • Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Assisted in training new dispatchers, sharing best practices and company-specific procedures.

Host/Server/Lead Busser

Metro Pizza
Las Vegas, NV
10.2020 - 12.2023
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided excellent customer service by anticipating customer needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed dining room layout to maximize efficiency of staff members.
  • Resolved conflicts between customers when necessary.

Education

High School Diploma -

Arbor View High School
Las Vegas, NV
05-2023

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer service
  • Conflict resolution
  • Team communication
  • Data entry
  • Problem solving
  • Time management
  • Strong communication skills
  • Effective decision making
  • Issue resolution
  • Trucking dispatching
  • Dispatch of drivers
  • Telephone etiquette
  • Microsoft office

Languages

English
Full Professional
Spanish
Full Professional

Accomplishments

  • Certificate of recognition from the city of las vegas for completing the course of small bussines development.

Timeline

Truck Dispatcher

Penguin Transpoetation corp
12.2023 - Current

Host/Server/Lead Busser

Metro Pizza
10.2020 - 12.2023

High School Diploma -

Arbor View High School

Some College (No Degree) -

College of Southern Nevada

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Joseangel HERNANDEZ