Jose Meza
Hollywood,FL
Summary
I am a person who is characterized by the perseverance and discipline used to develop personally and professionally, outgoing, punctual, and committed to matters of interest ready for genuine learning that usually cover simple and complex details. among other characteristics, I maintain an effective communication with the human talent of the organization and the prestigious client portfolio that demands the service, I am also able to propose alternative solutions to organizational problems that arise effectively and efficiently.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
JW Marriott
Aventura, FL
10.2021 - 10.2022
- Mentored new employees, demonstrating best methods for servicing clients and guests
- Handled guest complaints and offered complimentary services for hardship cases
- Oversaw reservations received from direct calls and provided room availability information
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates
- Followed company policies while overseeing day to day operations of property.
Pool Attendant
Marriott Hollywood Beach
Miami, FL
10.2022 - 03.2023
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Assisted swimmers with pool rules and regulations.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
Shift Leader
Walgreens
Hollywood, FL
03.2023 - 01.2024
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Supervised and led employees to maintain productivity and customer service levels
- Coached team members to increase productivity and reduce workplace accidents
- Coached and trained employees and managed daily work assignments to enhance operations
- Completed opening and closing duties to facilitate business operations.
Education
Manager in Gastronomic Organizations: Business -
University of The Andes
Associate of Science: Business Administration -
Broward College
Skills
- Positive Attitude
- Problem-Solving
- Experience in Leadership
- Training Assistance
- Team Collaboration and Leadership
- Decision Making
Timeline
Shift Leader
Walgreens
03.2023 - 01.2024
Pool Attendant
Marriott Hollywood Beach
10.2022 - 03.2023
Housekeeping Supervisor
JW Marriott
10.2021 - 10.2022
Manager in Gastronomic Organizations: Business -
University of The Andes
Associate of Science: Business Administration -
Broward College
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