Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Angel Velazco Rey

Odessa

Summary

Dynamic sales professional with a proven track record at Lowe's Home Improvement, excelling in solution selling and relationship building. Expert in CRM software and competitor analysis, I consistently exceeded sales targets while enhancing customer satisfaction through tailored solutions. Recognized for driving innovative strategies that foster long-term partnerships and boost account retention. I would also handle POs regularly and commercial accounts.

Overview

5
5
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvment
05.2022 - 03.2025
  • Organized regular feedback sessions with clients to identify areas of improvement in product features or services offered – driving continuous innovation efforts internally.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Negotiated contracts with key clients, securing mutually beneficial terms that led to long-term partnerships.
  • Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
  • Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Boosted sales performance by implementing effective sales strategies and techniques.
  • Built relationships with customers and community to promote long term business growth.

Parts Sales Manager

AutoZone
02.2020 - 03.2022
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
  • Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
  • Ordered parts for customers, repair shops, and service departments for use in mechanical equipment.

Education

High School Diploma -

Permian High School
Odessa, TX
05-2020

Skills

  • Sales presentations
  • Value proposition development
  • Solution selling
  • Objection handling
  • Sales planning
  • Pipeline management
  • Closing techniques
  • Social selling
  • Performance tracking
  • Competitor analysis
  • CRM software proficiency

Languages

Spanish
Full Professional

Timeline

Pro Sales Specialist

Lowes Home Improvment
05.2022 - 03.2025

Parts Sales Manager

AutoZone
02.2020 - 03.2022

High School Diploma -

Permian High School

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Jose Angel Velazco Rey