JOSE ANGEL NUÑEZ AQUINO
Miami,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Salesperson
Cueros Chile Spa
06.2022 - 10.2023
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Logged reports, expenses, receipts, and sales in company database.
- Improved customer service and telecommunication skills to build lasting relationships.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated prices, terms of sales and service agreements.
Supervisor of Operations
Baspa Spa
05.2021 - 04.2022
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Completed bi-weekly payroll for 15 employees.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Driver, Warehouse Orders
Baspa Spa
04.2019 - 04.2021
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Reception Assistant
Edificio Candelaria Goyenechea 3930
12.2018 - 02.2019
- Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
Operations Supervisor
Rubicar Spa
09.2016 - 11.2018
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Compiled training materials for new employees and tracked skill development.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Customer Service Representative
Farmacia San Ignacio
03.2013 - 06.2016
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Ingenieria Agrónoma
Universidad Romulo Gallegos
Guarico, Venezuela10.2018
High School Diploma -
Juan De Dios Agraz
Aragua, Venezuela12.2012
Skills
- Network development
- Upselling and Cross Selling
- Account Management
- Customer Service
- Cash Handling
- Performance Improvement
- Customer Engagement
- Product Merchandising
Languages
Spanish
Timeline
Salesperson
Cueros Chile Spa
06.2022 - 10.2023
Supervisor of Operations
Baspa Spa
05.2021 - 04.2022
Driver, Warehouse Orders
Baspa Spa
04.2019 - 04.2021
Reception Assistant
Edificio Candelaria Goyenechea 3930
12.2018 - 02.2019
Operations Supervisor
Rubicar Spa
09.2016 - 11.2018
Customer Service Representative
Farmacia San Ignacio
03.2013 - 06.2016
No Degree - Ingenieria Agrónoma
Universidad Romulo Gallegos
High School Diploma -
Juan De Dios Agraz
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