Jose Antonio Aguilar
Stockton,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development collaboration and resolving issues with customers, waitstaff and management. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
18
18
years of professional experience
Work History
Server
Prime Table Steakhouse
05.2022 - Current
- Cultivated warm relationships with regular customer
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Answered customers' questions, recommended items, and recorded order information.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Mimosa's Gourmet Lodi
02.2022 - Current
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
California Cafe
02.2010 - 03.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Server
Four Seasons Hotel
06.2006 - 02.2010
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
English - ESL
Foothill College
Los Altos, CA06.2005
GED -
Escuela International De Turismo
Mexico City06.1990
Skills
- Wine Pairings
- Specials Promotion and Upselling
- Suggestive Selling
- Professional Appearance
- Special Requests and Substitutions
- Food safety practices
- Team Player
- Strong Work Ethic
- Hospitality best practices
- Reliable and Responsible
- Food and beverage pairings
wine enthusiastic
I enjoy drinking and recommending wine specially pairing it with food. I'm also familiar with wines from different regions and different countries as well as spirits and liquors.
Languages
Spanish
Native or Bilingual
Timeline
Server
Prime Table Steakhouse
05.2022 - Current
Server
Mimosa's Gourmet Lodi
02.2022 - Current
Server
California Cafe
02.2010 - 03.2020
Server
Four Seasons Hotel
06.2006 - 02.2010
English - ESL
Foothill College
GED -
Escuela International De Turismo