JOSE ANTONIO DELGADO
Edinburg,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spectrum
McAllen, TX
02.2021 - Current
- Consulted with customers regarding needs and addressed concerns.
- Translated customer and internal documents to facilitate actions and resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings 80% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Offered suggestions for alternative solutions if initial attempts failed.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Manager
Barri Financial Group
MISSION, TX
08.2013 - 09.2018
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized special events such as conferences or training sessions for employees.
- Trained employees on additional job positions to maintain coverage of roles.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed annual goals for each department based on market trends and competitor analysis.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted quality, timely performance feedback and performance appraisals.
Education
High School Diploma -
Memorial High School
Mcallen, TX05-2011
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Report Generation
- Complaint Resolution
- Account Updating
- Consultative Sales
- Product Sales
- Administrative Support
- Call Center Operations
- Warranty Service
- Problem-Solving Abilities
- Quality Control
- Senior Leadership Support
- Customer Consulting
- Critical Thinking
- Multi-Task Management
- High-Energy Attitude
- Adaptive Team Player
- Problem Resolution
- Technical Support
- Typing Proficiency
Languages
English
Full Professional
Spanish
Professional
Affiliations
- BARBECUING
- FAMILY TIME
- VIDEO GAMES
- WATCHING ANIME
Timeline
Customer Service Representative
Spectrum
02.2021 - Current
Manager
Barri Financial Group
08.2013 - 09.2018
High School Diploma -
Memorial High School
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