JOSE ANTONIO DIAZ

• Oversaw comprehensive business functions, prioritizing operational efficiency and profitability.
  Implemented process optimization strategies to streamline operations.
  Maintained customer satisfaction by ensuring smooth business practices.
  Exhibited proficiency in AllData, Mitchell, and Identifix automotive software tools.
  Secured Type II EPA certification for compliant vehicle air conditioning service. When I was in the automotive industry, I always made sure the business ran smoothly and efficiently. I directed all aspects of the business, including staff management, financial oversight, customer satisfaction, and operational efficiency, to ensure profitability and growth, and I always made sure our customers were satisfied.

• Managed sales team of 30 account executives, enhancing cold calling and rejection handling techniques.
  Generated B2B sales as first to write commercial loans at Western Mass Mortgage Experts.
  Established trust quickly through extensive cold calling experience.
  Cultivated strong customer relationships while driving business growth.
  Achieved top industry production using innovative strategies and maintaining client satisfaction.
• Managed client relationships, achieving high retention rates and continuous improvement in satisfaction.
• Developed customized mortgage solutions addressing diverse client needs effectively.
• Streamlined loan processing by collaborating with team members to optimize workflows.
• Conducted market research, identifying emerging trends and opportunities for growth.
• Presented mortgage products to prospects via engaging informational sessions.
• Trained new staff on policies and customer service standards, ensuring quality assurance.
• Analyzed financial documents to determine client loan eligibility efficiently.

Established a personal pipeline through cold calling and proactive lead generation.

Developed and implemented strategies to enhance business growth and pipeline expansion.

Oversaw underwriting processes while ensuring comprehensive knowledge of real estate agents' roles.

Generated leads independently alongside company-provided leads, enhancing sales opportunities.

Achieved first place among 1,200 account executives in Eastern region based on performance.

• Earned $37,000 in commissions in one month, excluding salary, during tenure at Ameriquest Mortgage.
• Completed intensive 30-day training program, significantly boosting confidence and sales skills.
• Contributed to operations until closure of all retail offices at Ameriquest Mortgage.

• Executed debt collection negotiations via telephone, engaging clients and attorneys on accounts exceeding $100K.
  Achieved top pre-litigation negotiator status among 110 employees, maintaining #1 ranking until compensation cap reached.
  Demonstrated commitment by being first in office and last to leave, fostering high productivity levels.
  Transitioned to Ameriquest Mortgage, mastering contract details and negotiating settlements effectively.
  Utilized advanced negotiation skills to provide accurate rebuttals and meet performance targets.