Jose Antonio Ortiz
Colorado Springs,United States
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
12
12
years of professional experience
Work History
Cashier/Sales Floor Associate
Target Corporation
11.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service/Sandwich Artist
SUBWAY®Restaurants
11.2015 - 05.2016
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service and Kitchen Staff
Dairy Queen
03.2012 - 05.2015
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Monitored inventory deliveries to minimize product losses and prep for service.
Education
No Degree -
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
James A Garfield High School
Los Angeles, CA06.2011
Skills
- Fluent in Spanish and English
- Client Relations and Support
- Data Entry
- Records Management
- Cash Drawer Management
- Training and Development
- Hospitality and Accommodation
- Cooperative Attitude
- Adaptable and Flexible
Timeline
Cashier/Sales Floor Associate
Target Corporation
11.2016 - Current
Customer Service/Sandwich Artist
SUBWAY®Restaurants
11.2015 - 05.2016
Customer Service and Kitchen Staff
Dairy Queen
03.2012 - 05.2015
No Degree -
Wenatchee Valley College
High School Diploma -
James A Garfield High School