Jose Antonio Umali
Los Angeles,CA
Summary
Dynamic Systems Administrator with proven expertise at First Entertainment Credit Union in Microsoft 365 and Active Directory management. Skilled in deploying security measures and enhancing user access processes. Adept at troubleshooting and providing exceptional customer support, driving efficiency and security in IT operations. Passionate about leveraging technology to improve organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator I
First Entertainment Credit Union
Los Angeles, California
01.2024 - Current
- Administers Windows updates, mitigates security vulnerabilities, and deploys software patches.
- Manages user access to systems, encompassing onboarding and off-boarding processes.
- Microsoft 365 Administration: Tenant management, user provisioning, security policies, Exchange Online, SharePoint, Teams, and Azure AD/Entra ID.
- Okta IAM: SAML and SWA app integrations, user lifecycle management, security groups, MFA policies, and SSO troubleshooting.
- Intune: Device enrollment, compliance policies, configuration profiles, app deployment, and Conditional Access integration.
- Active Directory: User & computer management, security groups, OU structure, and GPO administration
- Administers RMM systems such as PDQ and Action1
Technology Support Representative
First Entertainment Credit Union
Los Angeles, CA
05.2022 - 01.2024
- Installation and troubleshooting of hardware and software
- Used remote login tools to assist clients with technical and product questions.
- Basic Cloud and Networking skills
- User and System access management
- Office 365 Administrator
- Active Directory Management
- OS Installation and Maintenance
- Provided technical support to customers via phone and email.
Technical Support - End User
PT&T Corporation
Makati City, Philippines
03.2020 - 10.2021
- Manage GSuite and Office 365
- Laptop deployment for new hire
- PC and laptop hardware and software troubleshooting and maintenance
- Installing and configuring peripherals, components, and computer drivers.
- OS Installation (Windows OS, Linux OS)
- Laptop inventory system administrator (Snipe-IT)
- DocuSign Administrator
Education
BS - Information Technology
Centro Escolar University
Makati City12.2019
Skills
- Windows administration & system updates
- Microsoft 365 administration (Exchange, SharePoint, Teams, Entra ID)
- Active Directory management (users, groups, OUs, GPOs)
- Okta IAM (SAML/SWA integrations, MFA, SSO troubleshooting)
- Intune MDM (device enrollment, compliance, profiles, app deployment)
- RMM tools (PDQ Deploy/Inventory, Action1)
- User access management & onboarding/offboarding
- Troubleshooting & remote support
- Networking fundamentals
- PowerShell automation
- IT documentation & process improvement
- Customer communication & collaboration
Internship
Technical Support, PT&T Corporation, Makati City, Philippines, 500 hrs., 08/01/19 - 2/31/19.
Manage Tickets, PC and Laptop troubleshooting, Manage Company Emails (GSuite), OS Installation and Software Installation
References
References available upon request
Certification
• Comptia A+ Certification, 05/01/23
Timeline
Systems Administrator I
First Entertainment Credit Union
01.2024 - Current
Technology Support Representative
First Entertainment Credit Union
05.2022 - 01.2024
Technical Support - End User
PT&T Corporation
03.2020 - 10.2021
BS - Information Technology
Centro Escolar University