Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Antonio Lazaro Miranda

Chicago,IL

Summary

Dynamic professional with a proven track record at FedEx, excelling in organizational leadership and logistics management. Enhanced customer satisfaction through timely deliveries and optimized operations, while mentoring teams to achieve high performance. Skilled in records analysis and adept at fostering collaboration, driving efficiency, and implementing effective training programs.

Diligent warehouse leader with proven ability to manage daily operations and ensure efficient workflow. Demonstrated success in improving departmental processes and supporting team performance. Applied strong organizational and communication skills to drive productivity and foster collaborative environment.

Overview

26
26
years of professional experience

Work History

Lead Clerk Customer Service

Pete's Fresh Market
08.2012 - Current
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
  • Enhanced communication between departments through the establishment of clearly-defined channels.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Ensured strict adherence to company policies while performing routine audits of procedure compliance.
  • Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Team Leader, Logistics

Federal Express
01.2006 - 12.2011
  • Managed a team of 7 employees at FedEx Express Customer offsite location, overseeing the daily operation of picking up, sorting, and loading 10000 to 15000 packages per day.
    • Dispatched 7 trucks to the airport daily, utilizing sorting programs, gun scanners, and handheld trackers to ensure efficient package handling.
    • Responsible for returning equipment, filling out reports, and sending recap emails to stations and airport managers, ensuring smooth operations.
  • Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
  • Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
  • Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
  • Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
  • Facilitated open lines of communication between upper management and frontline staff members, ensuring that feedback was shared constructively both ways regularly .
  • Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
  • Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
  • Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
  • Established safety protocols within the workplace, decreasing incidents of injury and promoting a culture of health consciousness among staff members.
  • Collaborated with cross-functional departments to streamline workflows, resulting in improved efficiency across the organization.
  • Reduced operational costs by identifying areas of improvement in resource allocation and inventory management.
  • Oversaw inventory control procedures, reducing instances of stock discrepancies or shortages within the warehouse facility.
  • Developed comprehensive training programs for team members to enhance skill sets and improve performance.
  • Streamlined logistics processes by implementing efficient team strategies and workflows.
  • Coordinated transportation schedules to ensure timely deliveries while minimizing costs related to fuel consumption and vehicle maintenance.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored logistics performance and identified improvement opportunities.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Courier

Federal Express
11.1998 - 01.2006
  • Efficiently scanned and loaded packages for on-time delivery, ensuring packages were routed correctly.
    • Managed three delivery time services, including overnight, two-day, and three-day services.
    • Achieved high delivery success rates, contributing to customer satisfaction and company reputation.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.

Education

GED -

City Colleges of Chicago
Chicago, IL

Skills

  • Organizational leadership
  • Records analysis
  • Document preparation
  • Paperwork processing

Languages

Spanish
Native or Bilingual

Timeline

Lead Clerk Customer Service

Pete's Fresh Market
08.2012 - Current

Team Leader, Logistics

Federal Express
01.2006 - 12.2011

Courier

Federal Express
11.1998 - 01.2006

GED -

City Colleges of Chicago

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Jose Antonio Lazaro Miranda