Jose Arturo Castro
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven ability to work in fast-paced environments with a willingness to take on added responsibilities in order to meet any team goals or deadlines.
Overview
9
9
years of professional experience
Work History
Financial Center Manager
Bank of America
09.2018 - Current
- Built and lead high-performance team focused on fulfilling clients' financial and service goals.
- Tracked metrics such as client care, digital usage, and employee risk through action planning.
- Collaborated with internal business partners to deliver cohesive banking experience to clients.
- Developed strategic plans for day-to-day financial operations.
Financial Center Operations Manager
Bank of America
01.2017 - 08.2018
- Trained and guided team members to maintain high productivity and accurate cash handling/balancing.
- Reduced operational risk/loss to the bank and our clients.
- Handled problematic clients to maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
No Degree -
San Jacinto College
Pasadena, Texas, TXSkills
- Professionalism
- Effective communication
- Problem-solving
- Time management
- Strategic planning
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Financial Center Manager
Bank of America
09.2018 - Current
Financial Center Operations Manager
Bank of America
01.2017 - 08.2018
No Degree -
San Jacinto College