Jose Axcel Chavez
Hermosillo, Sonora
Summary
Detail-oriented worker with strong communication skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy and satisfaction.
Overview
8
8
years of professional experience
Work History
Interpreter
Cyracom
06.2020 - 07.2022
- Applied active listening skills.
- Interpreted remotely through phone to facilitate communication between parties.
- Provided cultural input for clients to facilitate communication and understanding between the parties who do not speak similar languages
- Provided interpretation between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Used obtained knowledge of ethical guidelines to interpret confidential and sensitive information.
- Interpreted conversations simultaneously to facilitate the conduct of business, the management of healthcare needs or the management of personal matters.
- Demonstrated accuracy and overall quality.
Intern
Bisbee Science Lab
08.2019 - 10.2019
- Interact with the customer through phone, email or in person to provide and receive information .
- Professionally greeted visitors and customers and provided friendly, expert assistance.
Call Center Agent
ACT
03.2019 - 05.2019
- Ensure consistent achievement of the calltime and quality standard by adhering to company policies and scripts.
- With a positive attitude and a focus on customer satisfaction, helped a large number of customers every day.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Retained and managed the customer files and databases by maintaining an advanced knowledge of the product and to provide verified accurate answers to questions and inquiries.
Resident Assistant
Cochise College
08.2018 - 12.2018
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and organized to weekly meetings to address resident needs and planning of social events
- Organized daily activities and social programs for residents.
- Welcomed students, answered general questions, gathered information and directed to specific area in Cochise college.
Agent
Teleperformance
06.2014 - 07.2014
- Provided a resolution for the caller in a timely manner in order to preserve professional relationships.
- Successfully resolved a wide range of technical issues affecting customers and end users in different time zones across multiple systems and applications.
Education
Non-graduate - Cyber Security
Cochise College
Douglas, ArizonaNon-graduate - Digital Arts
Pima Community College
Tucson, ArizonaHigh School Diploma -
Douglas High School
Dougla, Arizona05.2016
Skills
- Active Listening
- Customer Service
- Spanish Interpreting
- Time Management
- Microsoft Office
- Complex Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Interpreter
Cyracom
06.2020 - 07.2022
Intern
Bisbee Science Lab
08.2019 - 10.2019
Call Center Agent
ACT
03.2019 - 05.2019
Resident Assistant
Cochise College
08.2018 - 12.2018
Agent
Teleperformance
06.2014 - 07.2014
Non-graduate - Cyber Security
Cochise College
Non-graduate - Digital Arts
Pima Community College
High School Diploma -
Douglas High School
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