Jose Benjamin Serrano Osorio
Operations & Office Coordinator
Apopka,FL
Summary
Operations and customer service professional with over 10 years of experience in retail, technical sales, pharmacy operations, and technology support. Expertise in managing high-volume workflows and resolving customer issues effectively. Demonstrated ability to enhance processes and boost team productivity while maintaining a customer-centric focus. Strong technical skills across various operating systems and devices, contributing to exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Operations & Office Coordinator
Florida Seamless Gutters
Apopka, Florida
01.2021 - Current
- Coordinate day-to-day operational workflow for 55+ monthly projects including scheduling 3-4 installation teams (9-12 installers), dispatching, payroll support, and logistics.
- Manage 80+ weekly customer communications by phone/email, delivering project updates and service resolutions from intake to completion.
- Prepare 75+ monthly estimates, proposals, invoices, and vendor documentation including COIs, W-9s, lien releases, and material orders.
- Maintain product and material inventory twice weekly; track job progress, delays, and installer availability across all active projects.
- Support financial processes including ACH forms, weekly check pickups, and customer payment collection.
- Improve office efficiency by organizing digital files, managing Google Drive/Sheets workflows, and updating internal systems.
Google Chromebook Specialist
Premium Retail Services
Orlando
11.2019 - 10.2020
- Delivered 300+ monthly engaging demonstrations to educate customers and drive product sales, achieving 60-75% weekly conversion rate.
- Set up, maintained, and organized interactive displays for maximum visibility across multiple retail locations.
- Identified qualified customers and provided tailored product recommendations based on technical requirements and use cases.
- Conducted competitor research to answer technical questions accurately and position Chromebook advantages effectively.
- Recorded engagement and sales metrics to support brand reporting and performance analysis.
Pharmacy Technician
Walgreens
Orlando
03.2019 - 11.2019
- Processed 1,000+ weekly prescription orders with 15-minute average turnaround per customer, verifying patient data and maintaining accurate medication profiles to enable efficient pharmacy team fulfillment.
- Prepared medications, mixed compounds, and operated robotic dispensing systems in compliance with pharmacy protocols.
- Managed insurance claims, refills, inventory audits, and expiration checks to ensure operational efficiency.
- Assisted customers with medication questions and pharmacy inquiries, providing safety guidance per current medical standards.
- Ensured strict compliance with storage, labeling, and aseptic standards across all pharmacy operations.
Sales Consultant
Best Buy
Orlando
10.2013 - 03.2019
- Delivered high-impact product demonstrations to drive customer engagement and sales.
- Led device setup, troubleshooting, and personalized product recommendations.
- Trained new team members and assisted with large-crowd presentations.
- Researched new tech products to maintain expert-level knowledge.
- Built a reputation for consistent customer satisfaction and reliability.
Sales Associate
Sears
Orlando
04.2012 - 10.2013
- Demonstrated and promoted products to 30-40 daily customers, consistently achieving $2,000+ in daily sales and $5,000+ during holiday periods.
- Supported customers in identifying products that met their specific needs through consultative selling and product knowledge.
- Organized merchandise displays and maintained showroom appearance to optimize product visibility and customer flow.
- Assisted with stock replenishment and inventory management to ensure product availability.
- Presented product information through demonstrations, charts, and instruction to educate customers and drive purchase decisions.
Education
High School Diploma -
01.2012
Skills
- Senior leadership support
- Scheduling management
- Budgeting expertise
- Financial tracking
- Facility management
- Payroll and budgeting
- Maintenance scheduling
- Vendor management
- Records management
- Office equipment maintenance
- Conflict resolution
- Proposal preparation
- Microsoft Excel
- Customer relationship management
- Supply replenishment
- Contract coordination
- Vendor relations
- Technical support
- Customer relations
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Accomplishments
Customer Relations Specialist (CRS)
Project Management Essentials (PME)
QuickBooks Certified User
Administrative & Scheduling Coordinator Certificate
Certified Office Manager (COM)
Timeline
Operations & Office Coordinator - Florida Seamless Gutters
01.2021 - Current
Google Chromebook Specialist - Premium Retail Services
11.2019 - 10.2020
Pharmacy Technician - Walgreens
03.2019 - 11.2019
Sales Consultant - Best Buy
10.2013 - 03.2019
Sales Associate - Sears
04.2012 - 10.2013
Life Christian Academy - High School Diploma,