Jose C. Amargo
Miami,FL
Summary
IT Communications Specialist known for productivity and efficient task completion. Specialize in technical support, and communications strategies. Knowledge and experience in electronic repair. Excel in teamwork, problem-solving, and adaptability, ensuring smooth technology integration and effective communication across all levels of organization.
Overview
21
21
years of professional experience
Work History
IT Communications Specialist
Banco Popular de Ahorro.
Ciego De Avila, Cuba
01.2004 - 06.2023
- Provided support for internal customers on technical issues related to IT systems.
- Monitored emerging technologies in the IT field and identified opportunities for improvement or expansion of existing services.
- Provided technical advice on how best to use available resources such as hardware or software programs.
- Created and edited content for various communication channels including newsletters, websites, emails, social media posts, presentations and other materials.
- Designed user-friendly interfaces for web applications and software programs using HTML and CSS coding techniques.
- Installed IP, network equipment and facilities.
- Created network diagrams for new and existing networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Tracked network and telephony devices for performance and load threshold metering.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Secured network systems by establishing and enforcing access control policies.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
Electronics Repair Technician
ICP TECHNOLOGICAL SOLUTIONS, S.L.
Madrid, Spain
10.2023 - 05.2024
- Repaired defective circuit boards by replacing faulty components such as transistors, capacitors, resistors and integrated circuits.
- Identified root causes of system failures by analyzing test results and error messages generated during testing procedures.
- Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
- Installed software upgrades for operating systems and applications.
- Provided technical support for customers regarding installation and usage of electronic products.
- Estimated repair costs based on parts and labor charges.
- Replaced and cleaned electrical or electronic components.
Electronics Technician
Banco Popular de Ahorro
Ciego De Avila, Cuba
09.2003 - 12.2003
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Replaced defective parts using soldering techniques as required.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Interpreted engineering diagrams to successfully troubleshoot faults.
- Diagnosed and repaired malfunctioning electronic systems, restoring them to full operation.
Education
Automation Engineer. - Electrical, Electronics Engineering Technologies
Universidad Central De Las Villas
Cuba07-2003
Skills
- Configuring interfaces
- Network protocols
- Familiar with Python
- Electrical Troubleshooting
- Script configuration
- Wiring and soldering
- Equipment Installation
- Configuring equipment
- Installing equipment
- Network configuration
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Electronics Repair Technician
ICP TECHNOLOGICAL SOLUTIONS, S.L.
10.2023 - 05.2024
IT Communications Specialist
Banco Popular de Ahorro.
01.2004 - 06.2023
Electronics Technician
Banco Popular de Ahorro
09.2003 - 12.2003
Automation Engineer. - Electrical, Electronics Engineering Technologies
Universidad Central De Las Villas
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