Jose C Martinez JR
Waukegan,IL
Summary
Dedicated and highly proficient in all aspects of the automotive industry. Extensive hands on experience in office management, mechanical and collision repair. Motivated individual promoting well-rounded skill set including automotive knowledge and decision making. Always ready and willing to pitch in and perform above expectations. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Poised manager offering 30 years of experience in automotive sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Overview
34
34
years of professional experience
Work History
Collision Subrogation Auditor
Wheels
Des Plaines, IL
03.2024 - Current
- Identified, evaluated and investigated insurance subrogation claims.
- Negotiated with third parties to settle outstanding debts and recover funds for clients.
- Maintained accurate records in accordance with company guidelines and procedures.
- Collaborated with other departments within the organization to ensure timely resolution of cases.
- Responded promptly to questions from claimants regarding their subrogation case status.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Assessed damaged vehicles to determine repair needs and costs.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Documented any discrepancies between initial estimate and actual repair costs as they arose.
- Conducted studies to determine data regarding standard hour and related costs.
- Provided recommendations on how to improve internal control environment.
- Documented audit findings in formal reports presented to subrogation team.
- Addressed and resolved audit issues.
- Investigated discrepancies that were uncovered during audits.
- trained team members to enhance audit department performance and increase operational efficiency.
- called shop for required invoices and sublet invoices
Mechanical Service Advisor
Wheels
Des Plaines, IL
08.2019 - Current
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Documented and scoped actions taken to resolve issues after service calls.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Explained amount for expected services and provided detailed answers to customer questions.
- Answered phone calls and responded to questions and concerns.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- started handling truck calls Maintained up-to-date knowledge by getting ASE certified in Master automotive technician , Advanced level 1 automotive technician , Master collision technician , ASE collision estimator , T1 T2 T4 T5 T6 T7 for trucks
- to get better knowledge and understanding of the heavy duty truck went to school get my CDL for class A license with no restrictions and passed
- Started in helping with MOPs team in car rental returns , resolving issued with vehicles in shop , assistance for parts to expedite to shop ,
- Handled telephone inquiries regarding appointments and work in process.
- Researched coverages under warranties and determined requirements for coverage.
Manager
Alamos Body Shop
05.1990 - 08.2018
- Ordered parts and equipment needed for everyday use
- Interviewed, hired and discharged employees
- Answered incoming and outgoing calls
- Filed and settled claims with insurance companies
- Set up appointments
- Resolved customer issues and complaints
- Maintained and inspected equipment that was used daily
- Reviewed work orders and discussed work with customers
- Consulted with customers to obtain descriptions of vehicle problems and discussed needed repairs
- Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
- Determined staff schedules and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Prepared repair cost estimates and reviewed them with customers, and plan work to be performed
- Worked with insurance companies to file and settle claims
- Monitored and evaluated employees'
- Sorted incoming and outgoing mail
- Processed payroll
- Paid company bills
- Maintained the accounting
- Frame repair
- Extensive knowledge of complete teardown and reconstruction of vehicles
- Completed thorough preventative maintenance on vehicles to ensure safety
- Primered and painted repaired surfaces, using paint spray guns and motorized sanders
- Set up, and operated hand and power tools common to the welding trade
- Fit and welded replacement parts into place, using wrenches and welding equipment
- Welded components in flat, vertical, or overhead positions
- Test drove vehicle once work was completed to check for accuracy
- Applied safe work habits
- Inspected vehicles for damage and recorded findings so that necessary repairs can be made
- Utilized computer programs to estimate costs of vehicle repair
- Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment
- Repaired and adjusted automobile brake systems
- Tested electronic computer components in automobiles to ensure proper operation
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Able to upfit vehicles for customers requests in a safe and timely manner
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Assigned tasks to technicians to fit skill levels and maximize team performance.
- Supervised up to 10 techs in mechanical , autobody an painting department
- Reviewed employee performance and delivered constructive feedback to improve performance.
- Recruited and trained new employees to meet job requirements.
- Coordinated work schedules and distributed tasks to 10 employees in 3 departments
Education
High School Diploma -
Carmel High School
Skills
- Data Entry and Maintenance
- Customer Service
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Verbal and Written Communication
- Responding to Difficult Customers
- Product Training
- Excellent Communication
- Team Collaboration
- Listening Skills
- Computer Skills
- Handling Customer Complaints
- Service Recommendations
- Creative Problem Solving
- Performance Goals
- Customer Data Confidentiality
- Understanding Customer Needs
- Bilingual in Spanish and English
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Attention to Detail
- Documentation and Reporting
- De-escalation Techniques
- Calm and Professional Under Pressure
- Call Documentation
- Progress Reporting
- Courteous with Strong Service Mindset
- Multitasking and Organization
- ASE certified in Master automotive technician , Advanced level 1 automotive technician , Master collision technician , ASE collision estimator , T1 T2 T4 T5 T6 T7 for trucks
- Job Order Prioritization
- Material Prepping
- Ease with Computers and Technology
- Judgment and Decision Making
- Process evaluations
- Audit Coordination
- Ethical standards
- Internal Auditing
- Issue Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Collision Subrogation Auditor
Wheels
03.2024 - Current
Mechanical Service Advisor
Wheels
08.2019 - Current
Manager
Alamos Body Shop
05.1990 - 08.2018
High School Diploma -
Carmel High School
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