Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Carla Garcia Rojas

Miami,FL

Overview

3
3
years of professional experience

Work History

Lounge Assistant

Turkish Airlines Lounge
Miami, FL
08.2023 - Current
  • - Provided exceptional customer service in the Turkish Airlines lounge, ensuring passengers received quality assistance for all their needs.
    - Coordinated with the catering team to ensure food and beverage areas were consistently stocked and attractively presented.
    - Maintained a clean and organized environment, adhering to airline standards.
    - Efficiently and empathetically resolved passenger issues and complaints, ensuring customer satisfaction.

Cashier

Burlington
Miami, Flor
03.2023 - 08.2023
  • - Managed the cash register, processing payments via cash, credit, and debit cards.
    - Delivered friendly and professional customer service, assisting customers with their purchases and resolving inquiries.
    - Ensured accuracy in money handling and maintained precise records of all transactions.
    - Collaborated with the sales team to keep the store organized and presentable, assisting with inventory tasks as needed.

Waitress

La Perla del Sur
Madrid, Spain
02.2022 - 06.2022
  • - Provided efficient and courteous service to customers, taking orders and serving food and beverages accurately.
    - Ensured cleanliness and orderliness of tables and service areas, maintaining a welcoming atmosphere for customers.
    - Handled customer complaints and suggestions professionally, contributing to a positive dining experience.

Store Clerk

CubaLlama-Llamadas
Cardenas , Cuba
09.2021 - 12.2021
  • - Assisted customers in selecting products, offering personalized recommendations and advice on product features and benefits.
    - Maintained strict inventory control, ensuring products were well-stocked and organized in the store.
    - Performed cash handling and cashier duties, ensuring accurate transactions and efficient service.
    - Participated in merchandise display, creating attractive setups that boosted sales.

Education

High School Diploma -

North Gardens High School
Miami
05-2023

Skills

  • Customer Service: Excellent interpersonal skills with the ability to interact effectively and empathetically with a wide variety of customers
    Efficiency: Ability to work quickly and efficiently in fast-paced environments, maintaining composure under pressure
    Empathy:Strong ability to understand and respond to customer needs, ensuring a positive experience
    Hospitality Experience: Practical knowledge in waitress and airline lounge assistant roles, with a focus on service quality
    Cash Handling:Experience in handling cash and processing transactions, with attention to detail to avoid errors

Languages

Spanish
Professional
English
Elementary

Timeline

Lounge Assistant

Turkish Airlines Lounge
08.2023 - Current

Cashier

Burlington
03.2023 - 08.2023

Waitress

La Perla del Sur
02.2022 - 06.2022

Store Clerk

CubaLlama-Llamadas
09.2021 - 12.2021

High School Diploma -

North Gardens High School

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Ana Carla Garcia Rojas