Jose D Pena Rodriguez
Charlotte,NC
Summary
Dynamic leader with a proven track record at SERVPRO of Central St. Petersburg/Pinellas Park, excelling in staff management and operational efficiency. Leveraged expertise in IICRC Standards and team collaboration to enhance productivity and safety, achieving significant improvements in project delivery and crew performance. Skilled in fostering a supportive and efficient work environment, demonstrating a commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Crew Supervisor
Supreme Labor Source
04.2017 - 10.2017
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Increased crew efficiency by implementing effective scheduling and task delegation.
Assistant Project Manager
Supreme Labor Source
10.2017 - 01.2018
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Ensure Consumables and Meals meets insurance budgets and regulations.
Production Technician
SERVPRO of Central St. Petersburg/Pinellas Park
01.2018 - 08.2018
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Adjusted machines to increase productivity for runs.
- Performing routine inspections of production equipment and tools keeping them ready and up to standards.
- Performed Setup / Take Down of production equipment to establish optimal performance.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Perform Demolition/Cleaning Tasks following directions and safety standards.
Crew Chief
SERVPRO of Central St. Petersburg/Pinellas Park
08.2018 - 07.2019
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained production technicians on key Tasks/Tools to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent documentation and adherence to established protocols.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on work trucks.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
- Improved crew efficiency by implementing IICRC Standards processes and procedures.
- Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.
Production Manager
SERVPRO of Central St. Petersburg/Pinellas Park
07.2019 - 05.2021
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Estimated labor requirements to support anticipated workload.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Assist on Large Loss Projects, Estimation, Project Managing, Project Coordination.
- Create and Implement weekly training modules on equipment / tool use.
- Maintain communication with the reconstruction department during on-going work in order to create work opportunities.
Operations Manager
SERVPRO of Central St. Petersburg/Pinellas Park
05.2021 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Assisted in recruiting, hiring and training of team members.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements with other locations as well, resulting in increased productivity and reduced operational costs.
Office Manager
Marcala Auto Collision
04.2022 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office/production supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Electronic Engineering
Universidad Rafael Belloso Chacin (URBE)
Maracaibo-Venezuela07.2012
GED -
U.E Virgen Del Rosario
Maracaibo-Venezuela07.2008
Skills
- OSHA Regulations
- Staff Management
- Teamwork
- Logistics
- Fork Lift Operations
- Scissor lift Operations
- Air Duct Cleaning
- Verisk - Xactimate
- Verisk - ContentsTrack
- MICA: Water Mitigation Management Software
- Servpronet - Workcenter 10
- T&M -Time and Material Billing Software
- Proper Use of PPE
- Commercial, Residential and Large Loss Mitigation and Restoration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager
Marcala Auto Collision
04.2022 - 06.2024
Operations Manager
SERVPRO of Central St. Petersburg/Pinellas Park
05.2021 - 02.2022
Production Manager
SERVPRO of Central St. Petersburg/Pinellas Park
07.2019 - 05.2021
Crew Chief
SERVPRO of Central St. Petersburg/Pinellas Park
08.2018 - 07.2019
Production Technician
SERVPRO of Central St. Petersburg/Pinellas Park
01.2018 - 08.2018
Assistant Project Manager
Supreme Labor Source
10.2017 - 01.2018
Crew Supervisor
Supreme Labor Source
04.2017 - 10.2017
Bachelor of Science - Electronic Engineering
Universidad Rafael Belloso Chacin (URBE)
GED -
U.E Virgen Del Rosario
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