JOSE D. SUERO JR.
Phoenix
Summary
8 years Accounting and Office Management experience in Wholesale/Distributing business. Accustomed in multi-tasking, working in fast paced environment and meeting project deadlines. Combined 27 years experience in customer service relations to public and private businesses. Organized and attention to detail: Arrange meetings, conduct briefings and interviews, reconciliations and financial analysis in accounting procedures.
Overview
40
40
years of professional experience
Work History
Administrative Officer
Veterans Administration Medical Center
Phoenix, AZ
06.2014 - Current
- Perform and monitor established administrative management requirements for the Audiology and Speech Pathology Service which consists of two subdivisions, the Audiology Section and the Speech Pathology Section and include administrative responsibility for the Audiology and Speech Pathology functions of three Community Based Outpatient Clinics and the associated Audiology and Speech Pathology Telehealth functions. Apply administrative policies, maintains performance evaluation system. Act as Records Control Officer for the Service filing systems. Determine pertinent issues and collect relevant information from a variety of sources. Review information and apply standard analytical techniques. Complete Personnel Action requests and provide input to Position Descriptions and Functional Statements as necessary. Develop a process to track employees’ credentialing documents and reporting requirements. Develop and manage process to monitor special contribution awards for service personnel. Responsible for overall operations of open encounters and uses the Ambulatory Care Reporting Menu for data and reports. Perform as Patient Advocate Liaison. Manage, track, and develop responses to inquiries made by congressional representatives and patients or similar persons who use the Audiology and Speech Pathology Service. PIV (personal Identify Identification) sponsor for the Service. Manage and track employee training using the Talent Management System and ADPAC (Automated Data Processing Application. Coordinates the administrative aspects of office moves, and other facility improvements including furniture, equipment, telephones, and short-term storage. Work with other offices to arrange and coordinate such activities. Schedule use and maintenance of computer equipment with IT personnel to support service personnel. Serve as the unit Time-Keeper for Audiology and Speech Pathology Services. Explains leave policy to staff Audiologist and Speech Pathologist personnel. Provide assistance in manpower scheduling, determination of need, and use of personnel, and monitoring leave usage. Set up and maintains systems to control purchasing and the use of supplies and is the field purchase order manager for the Service. Primary COR (Contracting Officer Representative) on all Audiology and Speech Pathology contracts and is responsible for the certifying of all invoices for contractual services. Verifying funds availability prior to making purchases and complying with single purchase and monthly cardholder limits placed on card. Inputting of order into IFCAP, within one (1) workday of purchase with vendor, to include correct control point, cost center, and budget object class (BOC) for that transaction. Reconciling payment charge from Government Purchase Card. Maintaining appropriate receipt records and supporting documentation. Safeguarding the card, not allowing others to utilize the card, and only utilizing the card for official Government business only.
- Select Accomplishments
- 2017 LITE (Leadership Initiative Training for Employees) Program Mentor. Volunteer as a mentor for LITE students from April 2017 thru September 2020.
- Backup Timekeeper for Prosthetics, Geriatrics, & PMRS Services(volunteering duty and time).
- Detailed as an Auditor to perform the Unannounced Agent Cashier Audit - December 1, 2017 along with Johnathan Rosecrance from accounting.
- A member of the interviewing panel for Education Services & Logistic Services for their FTE hiring process. Consisted for reviewing resumes, scoring, and then asking performance-based questions.
- Assist Dental Clinic, CAC Services, COS, Women’s Health Program, Voluntary Services with Purchase Card Services in the ordering and purchasing their need for office supplies and miscellaneous clinic supplies.
- Team member and Purchase Agent for Whole Health Services for the National Veterans Wheelchair Games, July 2021 thru July 2022.
- Detailed to Logistics Services as Purchasing Agent to assist in facility medical supply purchasing, August 2022 thru September 2022.
Program Support Assistant
Veterans Administration Medical Center
Phoenix, AZ
02.2012 - 06.2014
- Maintain procurement/purchasing records and reports for Audiology & Speech Pathology Services to include interaction with vendors. Submit and follow up on purchasing orders and equipment requests. Complete annual equipment inventory and/or other equipment related inventories as requested. Account for ASPS fund control points and time cards. Maintain these items accurately and efficiently. Gather, review and verify all relevant data needed for the ASPS budget and control points. Serve as the liaison to the budget and financial offices. Oversee and/or assign work in front office area (MSA clerks). Maintain the ASPS training records via Talent Management System (TMS). Filing system maintained and modified as needed to accommodate increases in volume and complexity of ASPS. Track ASPS monthly sales reports via ROES, clinic/provider productivity via QUASAR reports, and consults received via VISTA. Data is reported to Chief of ASPS as well as in monthly staff meeting minutes. Accurately record minutes of monthly ASPS staff meeting as well as other meetings as assigned. Serve as the ASPS primary timekeeper. Complete timecards in a timely and accurate manner. Enter electronic work orders pertaining to ASPS as requested by staff. Maintain ASPS records of providers' credentialing/scope of practice. Submit initial/renewal packets to medical credentialing office. Serve as the ASPS Records Management Administrator liaison and ensures timely completion of relevant tasks. Serve as ASPS PIV badge sponsor/administrator and ensures timely completion of tasks relevant to staff PIV badge requests. Serve as the ASPS Patient Advocate Liaison (PAL) and works directly with the Patient Advocate office to address issues brought forward by Veterans. Responsible for completing appropriate paperwork/electronic/telephone communication involved in resolution of PAL issues. Serve as the ASPS primary ADPAC. Ensures timely AIS requests for new employees as well as network/menu/key changes for existing staff.
- Select Accomplishments
- Team member for FY13 Wildly Important Goal (WIG) initiative.
- Mentored for the 2013 School at Work (SAW) Program, May 7, 2013 thru November 12, 2013.
- Completed the Administrative Support Training Curriculum classes, August 6, 2012 thru November 4, 2013
Patient Services Assistant
Veterans Administration Medical Center
Phoenix, AZ
08.2010 - 02.2012
- Serves as the liaison for patients providing advisory and technical assistance in processing and coordinating services to patients. Facilitates the flow of patients. Completes accurate and timely entries into Veterans Health Information Systems Technology Architecture (VISTA) daily for scheduled outpatient clinics. Personally, attends to patients requesting assistance with scheduling problems, determines the nature of assistance required to correct the problem and initiates appropriate action. Personally, contact patients to discuss consolidation plans, accommodation plans and rescheduling. Monitors patient enrollment information, ensuring accurate eligibility is reflected and enrollments are active. Uses interview protocol, knowledge of the overall function of the programs to help determine need. Will use VISTA system to enter 10-10EZ applications into patient’s eligibility records. Will provide entitlement to Beneficiary Travel. Will assist with basic computer support problems as needed. Coordinates health information data. Processes treatment orders, coordinates scheduling of diagnostic testing, consultative services. Cancel/reschedules clinics as needed. Calls patients and/or sends letters informing them of the cancellation/rescheduling. Completes timely and accurate entries into CPRS daily for scheduled and unscheduled appointments.
- Select Accomplishments
- Completed the 2011 LITE (Leadership Initiative Training for Employees) Program Graduated – 11/15/11.
- Recipient of VA Pride Awards for excellent customer service to veterans on 07/15/11 and 08/17/11
Voucher Examiner / Call Center / Mail Room / Scanner
Veterans Administration Medical Center
Phoenix, AZ
12.2009 - 08.2010
- Examine veteran’s eligibility for authorized and unauthorized voucher claims received from inpatient, outpatient, and ambulatory vendor services. Input payments to vendors for services rendered to veterans. Answer all incoming calls from veterans and vendors in the call center. Responsible for taking claims and authorization information from callers and assuring those messages are distributed to the proper team members; so that those call messages can be returned and answered to the veterans or vendors in a timely manner. Pick-up, count, stamp and distribute all incoming mail on a daily basis. Also prepare all out-going mail for pick-up by postal department on a daily basis. Responsible for scanning all medical and related documents into computer system and electronically naming and filing those scanned documents into the proper team member’s folders.
Office Manager / Senior Accountant
ACME Meat Company
Phoenix, AZ
01.2001 - 09.2009
- Reconciled all collected cash, checks and credit cards to the proper customer invoices and record the daily totals. Recorded all account payables into payable ledger and scheduled all payables for payment within net terms. Performed customer service to all walk-in private and public customers and retailers. Responsible for all account receivables functions and performed reconciliation of all banking deposits. Reviewed and reported all delinquent accounts. Responsible for the administration of employee benefits, company property and vehicle insurance policies. Reviewed, reported, and turned in week and month ending general ledger reports of sales, inventory, and paid accounts to company president and CPA. Supervised personnel operations and perform all company closing functions.
- Selected Accomplishments
- Created and implemented weekly financial spreadsheets of total sales, inventory and deposits. These spreadsheets created a system easy for the president of the company and sales personnel to show them what areas needed to be targeted for improvement which created increased year ending revenues.
Sales Associate / Merchandising Pro.
Checker Auto Parts
Phoenix, AZ
10.1998 - 01.2001
- Provided customer service and sold auto parts plus related items to customers. Maintained proper inventory in which consisted of stock withdrawals of discontinued inventory items and the set up of new inventory items. Assured the store remained fully stocked with merchandise and ensured that all price changes were updated.
- Selected Accomplishments
- Restructured and realigned inventory system for two stores which created better efficiency in customer service relations.
- Contributed in increased daily sales by assuring each day ending sales total was higher than the year prior day ending sales total.
Staff Sergeant
UNITED STATES AIR FORCE
Glendale, AZ
09.1986 - 05.1998
- Maintained F-16 aircrafts, valued at around thirty million dollars each. Supervised and trained Assistant Dedicated Crew Chiefs on the F-16 aircraft. Monitored progress of all work performed on the F-16, which consisted of aircraft inspections, servicing, towing, and ensured aircraft AFTO Form-781 series were accurate and maintained in accordance with Technical Orders. As a phase team member and assistant to Phase Dock Chief performed major inspections, which consisted of disassembling the aircraft apart, inspecting all systems, reassembling the aircraft back together and performing operational checks. Qualified in aircraft engines, aircraft hydraulics, and general aircraft systems. Issued and received aircraft support equipment, composite tool kits, and technical orders supporting twenty six assigned F-16 aircrafts. Monitored special tool inventories, and performed spot and scheduled inspections on all handling, test, and measurement equipment. Palletized and monitored equipment for worldwide mobility commitments.
- Selected Accomplishments
- Awarded the NATO Medal for Service with NATO on Operations in Relation to the Former Yugoslavia.
- Received Silver Star award for Outstanding Aircraft Maintenance and Superior Performance: January ’95.
- Received High Flyer of the Month award for most code “1” sorties flown in a month: June ’96 & December ’96.
Education
Bachelor of Science in Business Administration - Accounting
DeVry University
Phoenix, AZ10-2001
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Customer Service
- Verbal & Written Communication
- Records Management
- Inventory Management
- Document Control
- Problem Solving
- Bilingual- English & Spanish
Section name
- Control Number: 817738100
- Vacancy Announcement: CBSX-12595549-25-FMM
- Grade: GS-09
- Agency: Veterans Health Administration
- Veterans Preference: 10-Points – U.S. Air Force (09/86 to 05/98)
- Highest Grade Held: GS-9/Step-7
- Citizenship: USA
- Occupational Questionnaire: Answered via USAJOBS Website
Timeline
Administrative Officer
Veterans Administration Medical Center
06.2014 - Current
Program Support Assistant
Veterans Administration Medical Center
02.2012 - 06.2014
Patient Services Assistant
Veterans Administration Medical Center
08.2010 - 02.2012
Voucher Examiner / Call Center / Mail Room / Scanner
Veterans Administration Medical Center
12.2009 - 08.2010
Office Manager / Senior Accountant
ACME Meat Company
01.2001 - 09.2009
Sales Associate / Merchandising Pro.
Checker Auto Parts
10.1998 - 01.2001
Staff Sergeant
UNITED STATES AIR FORCE
09.1986 - 05.1998
Bachelor of Science in Business Administration - Accounting
DeVry University