JOSE D. LOPEZ COVARRUBIAS
Pocatello,USA
Summary
Strategic and results-oriented supervisor with comprehensive experience directing operational functions and cross-functional initiatives. Adept at managing complex projects with competing priorities, including process optimization, risk mitigation, and compliance adherence. Recognized for partnering with senior leadership to drive operational excellence, enhance business performance, and support organizational growth objectives. Skilled at leveraging data-driven insights to inform decision-making and foster continuous improvement within high-stakes environments.
Overview
8
8
years of professional experience
Work History
Background Check Supervisor
Idaho Department of Health and Welfare
Pocatello, Idaho
03.2025 - Current
- Successfully hired, trained, evaluated, and motivated staff to maintain a high-performing and engaged team.
- Planned, coordinated, and oversaw day-to-day office operations, ensuring efficiency and smooth workflow.
- Set and enforced daily, weekly, and monthly goals, driving continuous improvement and meeting organizational targets.
- Managed lobby traffic and flow for multiple office locations, improving client experience and reducing wait times.
- Approved timesheets and effectively managed staff attendance, including addressing tardiness and absences to maintain productivity.
- Established and maintained clear customer service expectations, enhancing client satisfaction and service quality.
- Performed diverse office administration functions, including answering phones, managing filing systems, and utilizing computer software and general office equipment.
- Served as a subject matter expert by interpreting, applying, and explaining complex regulations, policies, and procedures to staff and clients.
- Independently resolved conflicts and performed liaison activities, ensuring effective communication and problem-solving in a fast-paced environment.
- Led teams by monitoring, measuring, and evaluating staff performance, contributing to improved team outcomes and service delivery.
Assistant Coordinator
Centre D'Activites Recreatives Et Educatives
Montreal, Quebec
10.2023 - 03.2025
- Assisted in developing protocol for evaluating performance
- Implemented training programs for new hires to ensure competency in administrative tasks
- Implemented policies and procedures to improve office workflow and efficiency
- Document performance reviews, disciplinary action and maintaining records
- Assist with other administrative needs in an office setting as required by Director, Coordinator, or Administrator
Summer Program Coordinator
The C.A.R.E. Center
Montreal, Quebec
05.2023 - 03.2025
- Led and trained team of 8-12 caregivers during community outings for adults with special needs.
- Evaluated performance of staff members regularly to ensure quality programming.
- Participated in budgeting discussions and planned expenditures accordingly.
- Coordinated transport, budget, and schedule for multiple high-needs clients, ensuring care standards met.
- Organized staff training and volunteer coordination sessions to enhance team effectiveness.
Customer Experience Representative
Sylvan Adams YM
10.2023 - 01.2024
- Provided excellent service to high volume of clients at peak hours
- Completed transactions in-person and by phone and email, utilizing CRM software
- Coordinated between departments to resolve customer issues efficiently and effectively
- Performed administrative support tasks including billing, scheduling, and organizing customer data
Personal Care Attendant/ Facilitator/ Caregiver
Centre d'activités récréatives et éducatives
Montreal, Canada
01.2018 - 10.2023
- Provided compassionate care and companionship to adults living with severe cerebral palsy and other developmental and physical disabilities, promoting dignity, respect, and inclusion.
- Developed and implemented individualized care plans in collaboration with healthcare professionals and family members, ensuring tailored support that met each client's unique needs.
- Coordinated and facilitated daily recreational activities and programs, adapting plans to accommodate varying abilities and preferences.
- Maintained accurate and organized care records, documenting client progress and ensuring compliance with care protocols.
- Scheduled client appointments, managed transportation logistics, and provided timely reminders to support client independence and well-being.
- Trained and mentored new team members, sharing best practices for care delivery and client interaction to uphold high standards across the team.
Education
Bachelor of Science - Healthcare Administration
Brigham Young University-Idaho
Rexburg, ID, Idaho04.2028
Skills
- Training & Development
- Flexible and adaptable
- Customer relations
- Influential public speaking
- Data analysis
- Regulatory compliance
- Innovation implementation
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Background Check Supervisor
Idaho Department of Health and Welfare
03.2025 - Current
Assistant Coordinator
Centre D'Activites Recreatives Et Educatives
10.2023 - 03.2025
Customer Experience Representative
Sylvan Adams YM
10.2023 - 01.2024
Summer Program Coordinator
The C.A.R.E. Center
05.2023 - 03.2025
Personal Care Attendant/ Facilitator/ Caregiver
Centre d'activités récréatives et éducatives
01.2018 - 10.2023
Bachelor of Science - Healthcare Administration
Brigham Young University-Idaho
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