Jose Daniel Morales Garcia
Glendale ,AZ
Summary
Adept at multitasking and prioritization, I significantly enhanced user experience and platform safety at Tik Tok by identifying and flagging prohibited content with high accuracy. Recognized for exceptional communication skills and ethical judgment, I consistently exceeded performance metrics, demonstrating a strong ability to resolve customer complaints and improve satisfaction.
Overview
9
9
years of professional experience
Work History
Clerk
QuikTrip
03.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment..
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Content Moderator
Tik Tok
10.2022 - 04.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Reduced response time for content review, ensuring a safer online environment for users.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Customer Service Representative
Albertson Safeway Companies
03.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Content Moderator
Cognizant Technologies Solutions
04.2018 - 02.2020
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Customer Service Representative
General Dynamics
09.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Cashier
99 Cent Store
03.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05-2017
Skills
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Documentation
- Building rapport
- Multi-line phone talent
- Sales expertise
- Account updating
- Credit adjustments
- Assertiveness
- Ethical judgment
- Strong attention to detail
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Clerk
QuikTrip
03.2024 - Current
Content Moderator
Tik Tok
10.2022 - 04.2024
Customer Service Representative
Albertson Safeway Companies
03.2020 - 10.2022
Content Moderator
Cognizant Technologies Solutions
04.2018 - 02.2020
Customer Service Representative
General Dynamics
09.2017 - 02.2018
Cashier
99 Cent Store
03.2016 - 09.2017
High School Diploma -
Barry Goldwater High School
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