Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Dario Tena Falcon

Jose Dario Tena Falcon

Aurora,CO

Summary

Passionate Counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with years of comprehensive experience in residential and outpatient care.

Impeccable communicator possessing ethical decision-making abilities. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

DOM Call Center
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Barista

Safeway, Starbucks.
05.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Counselor

Summer Camp Culture
05.2023 - 08.2023
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Researched best practices in the field of counseling in order to stay current on evidence based treatments.
  • Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.

Teacher

Ministry Of Education
05.2022 - 08.2023
  • Developed and implemented Spanish language curriculum to teach students grammar, vocabulary, reading, writing, and conversational skills.
  • Conducted regular assessments of student progress in order to adjust instruction accordingly.
  • Collaborated with colleagues to create a supportive learning environment for all students.
  • Created lesson plans based on the school's standards for teaching Spanish language arts and literature.
  • Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
  • Encouraged students to use proper pronunciation when speaking Spanish by providing feedback during class discussions.
  • Designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
  • Promoted cultural awareness among students by introducing them to Hispanic customs and traditions through class activities.
  • Maintained accurate records of student grades and attendance throughout the semester.

Supervisor of Operations

Starbucks
06.2020 - 03.2023
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.

Customer Service Representative

ACERH Dominicana
03.2022 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Spanish Education - Education

University Federico Henrique Y Carvajal
10.2019

Skills

  • Intervention Planning
  • Social Work
  • Microsoft Office
  • Multicultural Education
  • Team Leadership
  • Simultaneous Translations Skills
  • Public Speaking
  • Interpersonal Communication
  • Word Conflict Resolution
  • Word Conflict Identification
  • Critical Thinking
  • Customer Service
  • Active Listening
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Barista

Safeway, Starbucks.
05.2024 - Current

Counselor

Summer Camp Culture
05.2023 - 08.2023

Teacher

Ministry Of Education
05.2022 - 08.2023

Customer Service Representative

ACERH Dominicana
03.2022 - 08.2022

Supervisor of Operations

Starbucks
06.2020 - 03.2023

Customer Service Representative

DOM Call Center

Spanish Education - Education

University Federico Henrique Y Carvajal

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Jose Dario Tena Falcon