Jose David Hernandez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Electrical Apprentice position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
Reef Tropical Pools
Homestead, MT
06.2023 - Current
- Monitored daily performance of team members and provided feedback for improvement.
- Resolved customer complaints in a timely manner by working closely with other departments.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Pool Technician & Repair
Pool Wizards Of South Florida
Homestead, MT
06.2023 - Current
- Installed new pool equipment such as pumps, filters, lights and ladders.
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
- Diagnosed problems with existing pools using testing instruments such as pH meters.
- Educated clients about best practices for maintaining cleanliness standards within their pools.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
Customer Service Supervisor
Publix Super Markets
Miami, FL
09.2012 - 06.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Answered phone calls and responded to questions and concerns.
- Interviewed, hired and trained staff to meet company objectives.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06-2013
Skills
- Hand and Power Tools
- Diagnostics and Troubleshooting
- Electrical Installation
- Data Entry
- Customer Service
- Valid Driver's License
- Bilingual
Languages
English
Professional
Spanish
Professional
Certification
- Certified Pool Operator
Timeline
Field Operations Supervisor
Reef Tropical Pools
06.2023 - Current
Pool Technician & Repair
Pool Wizards Of South Florida
06.2023 - Current
Customer Service Supervisor
Publix Super Markets
09.2012 - 06.2022
High School Diploma -
Miami Sunset Senior High School
- Certified Pool Operator
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