JoseDejesus Alfaro
San Antonio,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
- Experienced in data entry and and system management with administrative duties.
- Consulting with clients such as customers, CFO’s on satisfaction with efficient procedures implemented.
Overview
8
8
years of professional experience
Work History
Operating Engineer
Jones Lang LaSalle, JLL
San Antonio, Texas
08.2025 - Current
- Performed routine monitoring of critical equipment to ensure proper functionality and uninterrupted daily operations. Such as HVAC, chillers, CRAC, CRAH, plumbing, controls, electrical including emergency backup systems such as (lighting, UPS, ATS, STS, PDU, generators, primary switchgear, power distribution, transformers, and hot water systems.
- Responded promptly to service requests from tenants and management teams.
- Maintained and performed scheduled preventive maintenance on all equipment, ensuring completion within established deadlines.
- Oversaw on-site vendor repair activities, maintaining strict adherence to safety protocols and operational procedures.
- Created and followed detailed step-by-step Methods of Procedure (MOPs) using Microsoft Excel.
- Executed hands-on, critical switching procedures on UPS systems.
- Maintained daily data entry, and work order management using CMMS, including vendor and customer-facing ticket coordination; ensuring that constant communication is kept with customer on every step of procedure actively being worked on.
Operations Supervisor
TJX Distribution Center
San Antonio, TX
12.2024 - 07.2025
- Prepared reports on operational performance metrics and presented them to management team.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Input data from multiple sources and output data to various forms of physical media.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Manager
Xcite automotive
San Antonio, TX
02.2024 - 12.2024
- Developed and implemented strategies to increase customer satisfaction .
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Area Director
Teph Seal Auto Appearance
San Antonio, TX
01.2018 - 01.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored and controlled inventory to effectively support forecasted operations.
- Overlooked operations as well as ensuring employees are following safety guidelines to reach success and provide services offered.
- Delegated work to staff, setting priorities and goals.
- Implemented and enforced procedures to improve performance of multiple departments in field.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Working side by side with Human Resources with ensuring we are hiring perfect candidates willing and highly qualified to complete task/duties assigned after requesting background checks and drug screens assigned by my onboard personnel.
Education
High School Diploma -
South San Antonio High School
San Antonio, TX08-2017
Skills
- Method of Procedure (MOP) Development
- UPS Systems & Critical Switching
- Customer Service
- Database Maintenance
- Staff Management
- Bilingual speaker
- Microsoft Excel (Data Entry, Tracking, Documentation)
- Team Collaboration
- Vendor Supervision & Coordination
- Critical thinking
- Work order management
- Asset & Maintenance Documentation
- Hands-On Technical Operations
Accomplish & achievements
- Provided rapid responses to customer requests while following detailed Methods of Procedure (MOPs) to maintain operational safety and efficiency.
- Created and managed support tickets efficiently.
- Able to Acquire and obtain new accounts to provide services
- Interview and hiring every single staff member and provide side by side hands on training as well as support for safety policies procedures needed.
- Creating step by step procedures to ensure satisfactory performance in service provided. Resulting in customer satisfaction and feedback positively concluded.
- Ensured critical procedures were executed safely, accurately, and within established timeframes.
- Partnered with leadership to understand operational priorities, developing hands-on experience in preventive maintenance and troubleshooting critical equipment failures.
Timeline
Operating Engineer
Jones Lang LaSalle, JLL
08.2025 - Current
Operations Supervisor
TJX Distribution Center
12.2024 - 07.2025
Manager
Xcite automotive
02.2024 - 12.2024
Area Director
Teph Seal Auto Appearance
01.2018 - 01.2024
High School Diploma -
South San Antonio High School