Jose E. Estrella
Santa Ana,CA
Summary
Trustworthy and dedicated with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Friendly and reliable, offering unmatched customer service and workplace focus. Cheerful when assisting customers with requests and meeting special needs.
Overview
16
16
years of professional experience
Work History
Children's COVID-19 PCR Tester
GoRn - Santa Ana Unified School District
Santa Ana, United States
10.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; on call shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Head Cook - Head Prep Cook
Aloha Hawaiian BBQ - Chain
06.2014 - 11.2020
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Trained and assisted new kitchen staff members.
Line Cook
Bella Cuba
Santa Ana, United States
01.2018 - 07.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Handled portion control activities according to specified instructions provided by chef.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
Food Service Worker - Manager
Quiznos Subs
Irvine, CA
01.2007 - 12.2012
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Created appealing food arrangements for party trays and specialized orders.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted daily inventories of raw materials and components on work floor.
- Unfortunately the Quiznos Subs location closed
Sandwich Artist - Shift Supervisor
Subway
Irvine, CA
07.2012 - 12.2014
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
Education
High School Diploma -
Tustin High School
Tustin, CA06.2005
Skills
- Customer Satisfaction
- Employee Coaching and Motivation
- Critical Thinking
- HIPAA Guidelines
- Managing Cash Register
- Positive Reinforcement Methods
- Communication and Cooperation
- Food Preparation and Service
- Food and Beverage Management
- On-The-Job Training
- Team Demonstrations
- Maintaining Clean Work Areas
- Calm and Professional Under Pressure
- Spanish Interpreting
Timeline
Children's COVID-19 PCR Tester
GoRn - Santa Ana Unified School District
10.2021 - Current
Line Cook
Bella Cuba
01.2018 - 07.2018
Head Cook - Head Prep Cook
Aloha Hawaiian BBQ - Chain
06.2014 - 11.2020
Sandwich Artist - Shift Supervisor
Subway
07.2012 - 12.2014
Food Service Worker - Manager
Quiznos Subs
01.2007 - 12.2012
High School Diploma -
Tustin High School
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