Jose E. Robles
Naches,WA
Summary
Resourceful Student/Family & Community Liaison highly effective at cultivating productive relationships between students, families, and teachers to support academic success. Familiar with available community and school resources to benefit diverse students. As well as the ability to work with people of diverse cultural and socio-economic backgrounds.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Dedicated and Service-driven Shop Manager offering 20+ years' with proven effective leadership bringing top strengths in balancing multiple responsibilities, communication and organizing workflow, driving organizational profitability, team productivity, and operational efficiency. Adept at producing reports, letters, and updating tracking documents. Customer-focused and results-oriented. Adaptable and astute professional easily engages and communicates at all business and professional levels.
Overview
29
29
years of professional experience
Work History
Student & Community Advocate
Communities In Schools Central Washington
Yakima, WA
08.2022 - Current
- Connected students and families with relevant resources at school and within community.
- Developed student and family support systems.
- Stayed abreast of current information regarding school requirements and successful strategies to support students.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led Community Engagement Board meetings to review students attendance and communicate new and ongoing priorities.
- Maximized effectiveness of liaison program with several key improvements.
- Worked with educators to developed individualized plans of support.
- Managed yearly load of student cases.
- Recognized for providing first-rate support and service to students and families.
- Served as key corporate representative, liaising with various parties in support of operational excellence.
Student/Family & Community Liaison
Garfield Elementary School
Yakima, WA
11.2021 - 08.2022
- Conduct home visits and keep in contact with families by phone in accordance with school policies.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Followed data security regulations to keep student information confidential.
- Manage a caseload of individual students identified with school leadership and staff and provided individual supports that meet the unique needs of each student.
- Built key partnerships with community organizations to foster access to educational resources for under-served youth populations.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Coordinated referrals and communicated with providers to connect individuals with needed care and community resources.
- Maximized effectiveness of liaison program with several key improvements.
- Improved outreach with strong community relations and positive connects with teachers.
- Worked with educators to developed individualized plans of support.
- Connected students and families with relevant resources at school and within community.
- Assisted students navigate school requirements and integrate into the system.
- Recognized for providing first-rate support and service to students and families.
- Promoted high student/parent/teacher satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy families, effectively diffusing situations.
- Extended existing student/parent/teacher relationships through extensive communication and tried-and-true strategies.
Teacher's Assistant /After-School Program Leader
ESD105 Educational Service District
Yakima, WA
04.2022 - 06.2022
- Taught students subject-specific material, learning strategies and social skills.
- Encouraged creativity by giving students choices in learning topics and methods.
- Implemented multiple methods to improve student educational success.
- Handled challenging classroom behaviors with positive and affirming techniques.
- Created safe, nurturing environment of trust and respect.
- Maintained safe, clean and organized classroom environment.
- Involved parents in student education by cultivating strong relationships.
- Instructed students individually and in groups, utilizing various teaching methods.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Assisted fellow teacher assistance with assignment development, special projects and administrative updates.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Served food and beverages to students.
- Completed opening and closing checklists to ensure smooth cafeteria operations.
ELL Paraprofessional
Naches Valley School District
Naches, WA
12.2019 - 11.2021
- Served as classroom aide to teachers and worked one-on-one with bilingual students.
- Maintained focused, inclusive and supportive learning environments.
- Completed documentation on student behaviors, interventions and results.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Liaised with team of professionals to implement comprehensive educational action plans for bilingual students.
- Met (zoom) with parents about student needs to garner additional support.
- Utilized curriculum with life-based approach.
- Supplied one-on-one attention to bilingual student.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Applied positive reinforcement to redirect negative behaviors.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Attended in-services, workshops and seminars.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our school district.
- Improved outreach with strong community relations and positive connects with teachers.
- Connected students and families with relevant resources at school and within community.
- Visited homebound students to share assignments and school information, as well as develop return plans.
Transportation Lube Tech/Mechanic
Naches Valley School District
Naches, WA
04.2018 - 11.2019
- Performed automotive preventive maintenance.
- Provided outstanding service to bus drivers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Rotated tires, checked and replaced brakes as needed.
- Replaced fuel filters, air filter and tested vehicle horns, wipers, doors, lights.
- Checked all fluids and maintenance-related parts and topped off or replaced as needed.
- Adjusted tire pressure on vehicles and warned of leaks, tires and wheel damage.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Installed batteries, shock absorbers and exhaust systems.
- Documented technical and system work performed for each vehicle on repair order.
- Reviewed completed work and road-tested vehicles.
- Diagnosed and repaired basic automotive issues for brakes, suspensions, cooling and electrical systems.
- Operated specialty equipment and standard tools to complete assessments and repairs.
- Diagnosed systems by troubleshooting malfunctions and tracing problems.
- Kept work area neat and clean by removing debris and safely disposing of used oil.
- Changed oil, transmission fluid and filters in vehicles, busses, tractors, lawn equipment etc.
School Bus Driver
Naches Valley School District
Naches, WA
03.2018 - 11.2019
- Followed schedules and routes to maintain timely arrivals and departures.
- Used two-way radio while focused on safety and efficiency.
- Operated motorized ramps and lifts to assist special needs students.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Performed routine cleaning to keep bus in optimal condition.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Adhered to schedules and safety protocols to enhance transportation service.
- Reconfigured routes to accommodate added or removed scheduled stops.
- Inspected bus daily and personally handled routine upkeep such as adding gas and washer fluids.
- Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
- Evaluated individual student needs and social situations to address challenges and goals.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance.
Assistant Cook /Cashier
Naches Valley School District
Naches, WA
01.2018 - 06.2018
- Scanned and Processes students and employee lunch cards.
- Encouraged student empathy of others to build confidence and improve self-image.
- Communicated and collaborated well with educators from various grade levels.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces.
- Worked closely with front-end staff to assist students and teachers.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
Internal Production Manager
Bob Hall's Automotive Group
Yakima, WA
01.2013 - 12.2017
- Worked closely with Mechanics on the reconditioning of used vehicle inventory, diagnosing mechanical issues and repairs.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Worked closely with Sales Managers on the reconditioning of New & Used Vehicle inventory.
- Established and updated production schedules to meet changing demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Provided input for performance reviews and identified areas for additional improvement.
- Revamped positions and workflow based on individual abilities and production targets.
- Achieved on-budget performance and production targets through management of teams and resources.
- Supported safety programs to reduce and eliminate employee injuries.
- Consolidated suppliers to reduce inventory and increase profit margins.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Body Shop Manager
Kadel's Auto Body
Salem, OR
01.2004 - 12.2012
- Coordinated and supervised 8 Body technicians, 2 Mechanics, 2 Painters, 4 Paint Helpers, 1 Production Manager, 3 Estimators, 1 Parts Manager, 2 Detail technicians, 2 Admin personnel.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Wrote complete and accurate cost estimates for labor and parts.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Directed day-to-day operations, including maintenance, equipment functionality and financial management.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Hired, mentored and monitored performance of all personnel.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Body Shop Manager
Greenway Auto Body
Yakima, WA
01.1995 - 12.2003
- Managed 5 Body technicians, 1 Mechanic, 1 Painters, 3 Paint Helpers, 2 Estimators, 1 Detail technician, 1 Parts person, 2 Office administrators.
- Assisted in developing effective marketing strategies to increase business.
- Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Cultivated strong relationships with insurance company representatives.
- Hired and trained technicians, monitoring and evaluating job performance.
- Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Directed day-to-day operations, including maintenance, equipment functionality and financial management.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Wrote complete and accurate cost estimates for labor and parts.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Education
High School Diploma -
Highland High School
Cowiche, WA06.1988
I-CAR Platinum -
I-CAR Professional Development Program
02.1998
Kadel'sNational Institute For Automotive Serv. Excellence
06.2006
The EZEst Collision Estimating System Training Pro
02.1998
Pathways Collision Estimating Training Program.
07.1998
Automotive Management Institute
03.2003
PPG Technician Training
05.2003
Skills
- Ability to communicate, both English and Spanish
- Reliable and trustworthy
- Experience working with youth
- Ability to work with people of diverse cultural & socio-economic backgrounds
- Ability to establish & maintain effective working relationships with school staff, students, parents, community partners, and the public
- Home visits
- Attendance guidelines
- Patient and encouraging
- Strong relationship-building skills
- Fluent in English and Spanish
- High-pressure environments
- Multitasking
- Experience in leadership
- Ability to work both independently and as part of a team
- Expense reporting
- Meeting participation
- Sensitive material handling
- Conflict mediation
- Basic computer skills & working knowledge of Microsoft Office
- Commercial Drivers License
- Estimating abilities
- Insurance knowledge
- Commitment to quality
- Record of being punctual & maintaining regular attendance
- Client service
- Reporting and documentation
- Intercultural awareness
- Student evaluations
- Reporting
- Performance reporting
- Project planning
Affiliations
- YV-Tech Easter Region VICA Collision Repair Contest Judge.
- GM Professional Service Guild Gold Level.
- Mazda Sales Certification Program Requirements.
- Coaching Assistant for Little League Baseball.
Timeline
Student & Community Advocate
Communities In Schools Central Washington
08.2022 - Current
Teacher's Assistant /After-School Program Leader
ESD105 Educational Service District
04.2022 - 06.2022
Student/Family & Community Liaison
Garfield Elementary School
11.2021 - 08.2022
ELL Paraprofessional
Naches Valley School District
12.2019 - 11.2021
Transportation Lube Tech/Mechanic
Naches Valley School District
04.2018 - 11.2019
School Bus Driver
Naches Valley School District
03.2018 - 11.2019
Assistant Cook /Cashier
Naches Valley School District
01.2018 - 06.2018
Internal Production Manager
Bob Hall's Automotive Group
01.2013 - 12.2017
Body Shop Manager
Kadel's Auto Body
01.2004 - 12.2012
Body Shop Manager
Greenway Auto Body
01.1995 - 12.2003
High School Diploma -
Highland High School
I-CAR Platinum -
I-CAR Professional Development Program
Kadel'sNational Institute For Automotive Serv. Excellence
The EZEst Collision Estimating System Training Pro
Pathways Collision Estimating Training Program.
Automotive Management Institute
PPG Technician Training