Jose Eduardo Luque Rodriguez
Tucson,AZ
Summary
Experienced business professional with strong organization and communication skills, bilingual attributes, and a proven ability to work well with others. Seeking a position to provide creative alternatives and recommendations that reduce costs and improve financial performance.
Overview
8
8
years of professional experience
Work History
JV Soccer Coach and Varsity Assistant Coach
Salpointe Catholic High School
Tucson, AZ
11.2021 - Current
- Organized and led drills to improve player technique and tactical awareness.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Evaluated players' performance during practice sessions and games.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
National Senior Service and Support Specialist
Intuit, Inc
Tucson, AZ
10.2019 - Current
- Build and grow genuine relationships with customers.
- Develop proficiency and knowledge of Intuit solutions, with the ability to clearly communicate appropriate recommendations to address customer needs.
- Demonstrate proficiency in using all appropriate systems, tools, and processes.
- Keeping up-to-date on new features or enhancements to our product and services.
- Obtain a basic understanding of bookkeeping and tax preparation principles.
- Provide efficient technical support to customers via phone and email.
Business Development & Research Rep
Cyracom International
Tucson, AZ
09.2018 - 10.2019
- Handle lead follow-up and qualification of client in need of Language services, Over the phone, Video, On-site and/or Documentation translation
- Act as the primary contact with and for new and existing clients and prospects in order to recommend actions to management
- Manage and Conduct outbound dialing to verify contact information and set follow-up appointments over the phone or in person
- Recommend actions by analyzing and interpreting data and making comparative analyses; studying proposed changes in methods and materials
- Gather intelligence through over-the-phone calling and online research
Associate District Manager
ADP
Tucson, AZ
06.2017 - 09.2018
- Develop and execute a cold calling strategy to target prospects
- Protects operations by keeping financial information confidential
- Maintains database by entering, verifying, and backing up data
- Connect customers' business needs with ADP products and services
- Cross-sell other ADP solutions to existing clients
Tax Security Specialist
Intuit, Inc
Tucson, AZ
02.2017 - 05.2017
- Manage different application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Security Tax Support customer questions
- Exhibits a high level of acumen in the relevant computers, operating systems and software environment
- Actively contributes to the knowledge base content by linking, flagging and recommending updates
- Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
Education
Bachelors of Science in Business Administration - Business Management
University of Arizona
Tucson, Arizona05.2016
Skills
- Trend Analysis
- Customer Relationship Management
- Technical assistance
- Software troubleshooting
- Practice coordination
- Performance Evaluation
- Operations Management
- Data Collection
Affiliations
- Contributed to a campaign that obtained in-state tuition at Pima Community College for DACA students
- Helped plan a benefit dinner that raised $10,000 for scholarships for low income college students
- Raised community awareness of socioeconomic issues that affected various groups of students
TIHAN (Tucson Interfaith HIV/AIDS Network)
- Participated in organizing and setting up events that helped gain awareness of the organization throughout the community
- Assisted in creating their new website in order to enhance their online presence, all while keeping their budget of $2000
- Worked alongside Eller teammates in order to research/discover the best strategies that would give them a stronger presence
- Contributed to the organization alongside my team any and all efforts by accomplishing related results as needed.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
JV Soccer Coach and Varsity Assistant Coach
Salpointe Catholic High School
11.2021 - Current
National Senior Service and Support Specialist
Intuit, Inc
10.2019 - Current
Business Development & Research Rep
Cyracom International
09.2018 - 10.2019
Associate District Manager
ADP
06.2017 - 09.2018
Tax Security Specialist
Intuit, Inc
02.2017 - 05.2017
Bachelors of Science in Business Administration - Business Management
University of Arizona
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