Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Ernesto Pereira Leon

Dublin,CA

Summary

To contribute to the growth and success of a company or organization by applying my skills and knowledge in a way that benefits the organization and promotes efficiency and operational success.

Experienced professional with a background in customer service, automotive parts sales, industrial maintenance, and automotive mechanics. Over 10 years of experience combining technical expertise with excellent customer service in dynamic environments. Committed to delivering exceptional service, technical maintenance, and efficient problem-solving.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service and Parts Sales Representative

AutoZone
12.2021 - 10.2024
  • Provided personalized assistance to customers in identifying and purchasing automotive parts
  • Managed orders and inquiries, maintaining high standards of customer satisfaction
  • Participated in store inventory organization and restocking
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.

Industrial Mechanic

Cortes Industrial
05.2012 - 09.2022
  • Performed maintenance and repairs on industrial machinery, ensuring optimal performance
  • Diagnosed mechanical issues and proposed technical solutions to minimize downtime
  • Collaborated with team members to meet production deadlines
  • Collaborated with other mechanics to complete large-scale projects efficiently and effectively.
  • Increased production output by troubleshooting and resolving complex mechanical issues in a timely manner.
  • Provided technical support to machine operators, offering guidance on proper use and troubleshooting techniques when needed.
  • Trained junior mechanics in best practices for industrial equipment repair and maintenance, fostering a culture of continuous learning within the team.

Customer Service and Parts Sales Representative

Pep Boys Auto
01.2009 - 05.2012
  • Assisted customers by identifying their needs and providing effective solutions
  • Managed the sales of automotive parts, ensuring a satisfying purchasing experience
  • Supervised inventory to guarantee product availability
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.

Education

Associate Degree - Automotive Mechanics

Automeca Technical College
01.2011

Skills

  • Customer service
  • Problem-solving
  • Technical knowledge of automotive parts and systems
  • Industrial machinery maintenance
  • Industrial machinery repair
  • Vehicle diagnostics
  • Vehicle repairs
  • Inventory management
  • Effective communication
  • Teamwork

Certification

  • Alternative Fuels Technician Certification – Compressed Natural Gas Vehicles –

Languages

Spanish
Native or Bilingual

Timeline

Customer Service and Parts Sales Representative

AutoZone
12.2021 - 10.2024

Industrial Mechanic

Cortes Industrial
05.2012 - 09.2022

Customer Service and Parts Sales Representative

Pep Boys Auto
01.2009 - 05.2012

Associate Degree - Automotive Mechanics

Automeca Technical College

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Jose Ernesto Pereira Leon