Josef Byrd
Houston,Texas
Summary
Versatile professional with a proven track record in customer service and logistics, exemplified during tenure at Market Source. Skilled in problem-solving and time management, consistently enhancing customer satisfaction and operational efficiency. Achieved notable safety records as a Lyft driver, underscoring reliability and a commitment to excellence. Expert in navigating challenging situations with empathy and precision.
Overview
27
27
years of professional experience
Work History
Driver
Lyft
06.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Customer Service Tech
Market Source
02.2021 - 06.2023
- Delivered exceptional customer service through clear communication and empathy during challenging situations also trained new hires getting them on to the system and up to speed on what is expected of them when at work.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
Security Supervisor
Vision Night Club
01.2005 - 11.2008
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures also delt with talent on transportation services and the radio.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Tile Setter
Independant Contractor
03.2002 - 08.2005
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
- Reduced material waste by efficiently planning layouts and cuts before commencing installation procedures.
- Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
- Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
- Assisted clients in selecting grout colors that complemented their chosen tile design, enhancing overall aesthetics of the finished project.
- Expedited project completion times by effectively managing multiple tasks simultaneously while maintaining quality standards.
- Completed high-quality installations with precision cutting and fitting of tiles for residential and commercial projects.
Customer Service Representative
ATT
02.1998 - 11.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Marketing - General Studies
Cisco Jr College
Ranger, TXGeneral Studies
Cypress Falls Senior High School
Houston, TX06.1997
Skills
- Time management
- Valid Driver's license
- Customer Assistance
- Clean driving record
- Problem-solving
- Punctual and reliable
- Loading and unloading
- Defensive driving
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Driver
Lyft
06.2023 - Current
Customer Service Tech
Market Source
02.2021 - 06.2023
Security Supervisor
Vision Night Club
01.2005 - 11.2008
Tile Setter
Independant Contractor
03.2002 - 08.2005
Customer Service Representative
ATT
02.1998 - 11.2001
Marketing - General Studies
Cisco Jr College
General Studies
Cypress Falls Senior High School