Josef Hangula
Winter Garden,FL
Summary
Knowledgeable Cultural Representative with background in fostering cross-cultural understanding and enriching guest experiences. Successfully facilitated numerous cultural exchange programs that enhanced visitor engagement and satisfaction. Demonstrated strong communication and interpersonal skills, effectively bridging cultural gaps and promoting inclusivity. Posses the ability to work in a diverse working environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cultural Representative – Guest Relations host
Walt Disney, Florida – Animal Kingdom Lodge
02.2025 - Current
- Delivering interactive wildlife education programs and assisting guests with hotel operations and services.
- Facilitating youth engagement initiatives that promote learning, entertainment, and cultural exchange.
- Delivered engaging presentations on wildlife conservation to enhance guest awareness and appreciation.
- Assisted in coordinating cultural exchange programs, promoting understanding between diverse groups and assisting with hotel operations to enhance guest experience.
Guest Relations Host
Chameleon Safaris
03.2023 - 12.2024
- Conducted overland safaris across Namibia, ensuring guest safety while creating enriching experiences.
- Managed guest experience through proactive communication and attention to individual needs.
- Resolved guest issues promptly and effectively, maintaining high levels of customer satisfaction.
- Guided guests through nature-focused activities, enhancing their understanding of wildlife and conservation.
- Coordinated special events and activities, ensuring guests had memorable experiences during their stay.
- Obtained the first highest
Guest Relations Host
Gondwana Collection
01.2022 - 01.2023
- Guided guests on nature-based personalized safaris.
- Handled guest complaints professionally, offering solutions that met both guest needs and hotel protocols.
- Facilitated seamless check-in and reservation processes for guests, enhancing their overall experience.
- Organized outdoor dining experiences, ensuring a unique and enjoyable atmosphere for guests.
- Provided personalized assistance to guests, enhancing their overall experience and satisfaction during their stay.
- Facilitated smooth reservation processes, ensuring guest preferences and requirements were accurately recorded.
Project Management Intern / Front Desk & Customer Service Assistant
City of Windhoek
11.2021 - 11.2022
- Handled front desk operations, providing exceptional customer service and support to visitors.
- Collaborated with team members to develop project plans, ensuring alignment with organizational goals.
- Conducted surveys to gather feedback from customers, identifying opportunities for service improvement.
- Collaborated with cross-functional teams to ensure all aspects of projects were aligned with organizational goals and strategies.
- Handled customer inquiries, providing accurate information and resolving issues to enhance satisfaction.
Hospitality and All Hotel Operations Trainee
NUST Namibian University of Science and Technology (Hotel School)
01.2018 - 01.2021
- Assisted in daily hotel operations, ensuring smooth service delivery and guest satisfaction.
- Facilitated check-in and check-out procedures, enhancing the guest experience through efficiency.
- Organized and coordinated hotel events, ensuring all logistical details were effectively managed.
- Assisted the guests with hotel services and arranged shuttles for the guest excursions.
Education
Bachelor’s Degree - Tourism Management
Namibia University of Science And Technology
Namibia02-2018
Skills
- Proactive Customer Service skills
- Hospitality operations & Cross-cultural communication
- Problem-solving and adaptability
- Cross-cultural training
- Team collaboration and leadership
- Adaptability and flexibility
- Attention to detail
- Effective communication
Certification
- Walt Disney Providing a great customer service Certificate
- Walt Disney Animal Kingdom lodge Savannah Guide Certificate
- (TEFL Certificate 120 Hours) English Fluency Certificate
- Walt disney Customer service: Fostering customer service mindset
Languages
English
Native or Bilingual
Oshiwamb0
Native or Bilingual
Afrikaans
Native or Bilingual
Deutsch
Elementary
Timeline
Cultural Representative – Guest Relations host
Walt Disney, Florida – Animal Kingdom Lodge
02.2025 - Current
Guest Relations Host
Chameleon Safaris
03.2023 - 12.2024
Guest Relations Host
Gondwana Collection
01.2022 - 01.2023
Project Management Intern / Front Desk & Customer Service Assistant
City of Windhoek
11.2021 - 11.2022
Hospitality and All Hotel Operations Trainee
NUST Namibian University of Science and Technology (Hotel School)
01.2018 - 01.2021
Bachelor’s Degree - Tourism Management
Namibia University of Science And Technology