Josef Kralik
Cedar Rapids,IA
Overview
12
12
years of professional experience
Work History
Banquet Setup
Radisson Cedar Rapids
, IA
06.2023 - Current
- Assist with banquet setup including buffet line items if necessary.
- Assist in banquet setup, service, breakdown, and storage of equipment.
- Assisted with banquet setup, including arranging tables and chairs, setting up decorations, and laying out place settings.
- Engaged in light physical activity such as carrying trays or moving furniture during banquet setups.
- Assisted in the setup and breakdown of events, such as meetings, conferences, and banquets.
- Set up banquet tables according to event requirements while ensuring accuracy in setup details.
- Assisted with the setup of meeting rooms and banquet functions as required.
- Assisted with the setup of banquet events as needed.
- Responded promptly to requests from guests or members of management team regarding setup and cleanup tasks related to banquets.
- Assisted in the setup of banquet halls as needed for special events such as weddings or conferences.
- Provided guidance and direction to temporary banquet staff regarding setup, meal service, clean-up.
- Directed setup of banquet tables, buffets and other food service areas.
- Assisted with the setup of banquet tables, chairs, linens, china, and glassware.
- Assisted with the refreshing of all food and beverage options before each class session began.
- Assisted in setting up banquet rooms for special events according to instructions from management.
Concierge
Cedar Rapids Marriott
Cedar Rapids, Iowa
12.2011 - 03.2020
- Setup equipment for the evening's hot hor d'oeuvres and alcoholic beverages.
- Monitor the use and need of hot and cold hor d'oeuvres and keep the kitchen posted on needs.
- Stock other food and beverage options.
- Ensured timely response to all guest inquiries and requests.
- Coordinated guest transportation and reservations for local events.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Maintained comprehensive knowledge of local attractions and activities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled cash transactions accurately while adhering to company policy on cash handling procedures.
- Assisted guests with reservations for tours and transportation.
- Participated in team meetings and training sessions on a regular basis.
- Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
- Managed multiple tasks simultaneously while ensuring quality service delivery.
- Adhered to all regulations set by local health authorities in regards to hygiene standards.
- Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
- Followed safety protocols when dealing with hazardous materials or situations.
- Answered guest questions regarding local area, facilities and amenities.
- Arranged special accommodations for guests to enhance visitor experiences.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Built professional and casual relationships with regular returning guests.
- Provided high-quality customer service in a fast-paced environment.
- Researched potential venues/partnerships for exclusive benefits and discounts.
- Provided personalized services to meet individual guest needs.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Education
High School Diploma -
Jefferson Senior High School
Cedar Rapids, IA06-1995
Some College (No Degree) - Communication Media/Public Relations
Kirkwood Community College
Cedar Rapids, IASkills
Forklift experience
Timeline
Banquet Setup
Radisson Cedar Rapids
06.2023 - Current
Concierge
Cedar Rapids Marriott
12.2011 - 03.2020
High School Diploma -
Jefferson Senior High School
Some College (No Degree) - Communication Media/Public Relations
Kirkwood Community College