Overview
Work History
Education
Skills
Timeline
Generic

Josef Kralik

Cedar Rapids,IA

Overview

12
12
years of professional experience

Work History

Banquet Setup

Radisson Cedar Rapids
, IA
06.2023 - Current
  • Assist with banquet setup including buffet line items if necessary.
  • Assist in banquet setup, service, breakdown, and storage of equipment.
  • Assisted with banquet setup, including arranging tables and chairs, setting up decorations, and laying out place settings.
  • Engaged in light physical activity such as carrying trays or moving furniture during banquet setups.
  • Assisted in the setup and breakdown of events, such as meetings, conferences, and banquets.
  • Set up banquet tables according to event requirements while ensuring accuracy in setup details.
  • Assisted with the setup of meeting rooms and banquet functions as required.
  • Assisted with the setup of banquet events as needed.
  • Responded promptly to requests from guests or members of management team regarding setup and cleanup tasks related to banquets.
  • Assisted in the setup of banquet halls as needed for special events such as weddings or conferences.
  • Provided guidance and direction to temporary banquet staff regarding setup, meal service, clean-up.
  • Directed setup of banquet tables, buffets and other food service areas.
  • Assisted with the setup of banquet tables, chairs, linens, china, and glassware.
  • Assisted with the refreshing of all food and beverage options before each class session began.
  • Assisted in setting up banquet rooms for special events according to instructions from management.

Concierge

Cedar Rapids Marriott
Cedar Rapids, Iowa
12.2011 - 03.2020
  • Setup equipment for the evening's hot hor d'oeuvres and alcoholic beverages.
  • Monitor the use and need of hot and cold hor d'oeuvres and keep the kitchen posted on needs.
  • Stock other food and beverage options.
  • Ensured timely response to all guest inquiries and requests.
  • Coordinated guest transportation and reservations for local events.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Maintained comprehensive knowledge of local attractions and activities.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Handled cash transactions accurately while adhering to company policy on cash handling procedures.
  • Assisted guests with reservations for tours and transportation.
  • Participated in team meetings and training sessions on a regular basis.
  • Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
  • Managed multiple tasks simultaneously while ensuring quality service delivery.
  • Adhered to all regulations set by local health authorities in regards to hygiene standards.
  • Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
  • Followed safety protocols when dealing with hazardous materials or situations.
  • Answered guest questions regarding local area, facilities and amenities.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Assisted in arranging for restaurant reservations and limousines upon guest request.
  • Built professional and casual relationships with regular returning guests.
  • Provided high-quality customer service in a fast-paced environment.
  • Researched potential venues/partnerships for exclusive benefits and discounts.
  • Provided personalized services to meet individual guest needs.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.

Education

High School Diploma -

Jefferson Senior High School
Cedar Rapids, IA
06-1995

Some College (No Degree) - Communication Media/Public Relations

Kirkwood Community College
Cedar Rapids, IA

Skills

Forklift experience

Timeline

Banquet Setup

Radisson Cedar Rapids
06.2023 - Current

Concierge

Cedar Rapids Marriott
12.2011 - 03.2020

High School Diploma -

Jefferson Senior High School

Some College (No Degree) - Communication Media/Public Relations

Kirkwood Community College
Josef Kralik