JOSEF PACE
Tamarac,Florida
Summary
Motivated and experienced barbershop owner with a passion for the craft and a strong drive to build a successful, sustainable business. Years of quality performance in customer support roles have honed expertise in customer service, consistently delivering exceptional service and boosting morale through effective communication and fostering positive performance. Skilled in defusing customer dissatisfaction, excelling at managing competing priorities with superior results.
Overview
15
15
years of professional experience
Work History
Owner/Professional Barber
POP SKULL, LLC.
10.2009 - Current
- Developed and implement a business plan to retain current clients while working to make changes that would appeal to a new clientele base
- Perform clerical and administrative duties such as keeping records, paying bills, etc...
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered engagement and collaboration with shop co-owners.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Question patrons regarding desired services and haircut styles.
- Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow dryers, and scissors
- Shape and trim beards and moustaches using scissors, clippers and straight razor.
- Discuss service options or needs with clients
- Color, curl, or straighten hair using chemical solutions and equipment.
Customer Experience Supervisor
OLD NAVY/GAP INC.
- Execute Leader of the Day responsibilities as well as open and close the store in accordance with company standards
- Execute company action plans to increase sales and profits and reduce shrink
- Apply and teach effective selling strategies and supervisory practices
- Network, recruit, assess and hire qualified candidates.
- Evaluated, trained, developed and promote associates.
- Coached, counseled, and resolved conflicts among staff members.
- Provided counseling with regard to job performance and attendance.
- Prepared daily schedule for sales floor associates; produced, revised, and distributed rotation sheet outlining associates assignments and break times; Prioritized, planned, delegated, administered and adapted to business and staffing needs as required.
Airport Arrivals Coordinator-Disney's Magical Express
WALT DISNEY WORLD RESORT
- Assist in the day-to-day operation of all arrival areas for upwards of 13,000 Walt Disney World Guests per day at the Orlando International Airport.
- Ensure Cast Members meet and exceed the Walt Disney World Seven Service Standards by exhibiting behaviors that influence their current and future actions.
- Motivate those under my leadership to perform more effectively by identifying any workplace challenges.
- Provide time, knowledge and experience to guide, coach and inspire DME Cast Members in developing solutions to those issues.
- Determine any Cast Member training needs to improve performance; initiate measures to correct misconduct or make recommendations for formal discipline.
- Take a proactive approach by viewing challenges as Guest Service opportunities
- Incorporate negotiation and communication skills to successfully defuse and resolve guest issues.
Assistant Editor/Freelance Editor
HARCOURT SCHOOL PUBLISHERS
- Wrote lessons and features for elementary-level textbooks as part of a $345 million dollar social studies program.
- Assisted art directors, illustrators, and senior editors in the development and production of page layouts and conceptualized illustrations for several textbooks.
- Wrote and kept track of illustration, graphic, photographic, and map technical specification for five textbooks simultaneously as well as edited the aforementioned for content and accuracy.
- Translated proofreader's symbols and accurately marked stages of proof resulting in few vendor miscommunication errors.
- Coordinated with other departments in the production of other publication materials.
- Extensively fact-checked and compiled research and background information for articles in order to provide the most recent and accurate information on upwards of 60 TIME Magazine for Kids readers.
- Researched and determined the content of historical and contemporary maps, technical art, and illustrations for several key textbook features and lessons.
- Extensively fact checked biographical glossary for correct historical as well as up-to-the-minute information.
Education
Bachelor of Arts - Secondary Education
MADONNA UNIVERSITY
Livonia, MichiganAssociate of Applied Science -
SCHOOLCRAFT COLLEGE
Livonia, MichiganCosmetology Program -
PAUL MITCHELL THE SCHOOL
Orlando, FloridaSkills
- Possesses the theoretical knowledge to analyze information and solve problems
- Has the flexibility to cope with change successfully
- Someone with the ability to communicate in today's culturally diverse workplace
- Possesses outstanding written and spoken communication abilities
- Someone with the capacity to think critically
- Has the ability to "read" complex situations and personalities
- Nominated by SFGN as "Best of…" barber in Broward County 2016, 2017, 2018
- Winner OUTSF "Best of" barbershop 2023
Timeline
Owner/Professional Barber
POP SKULL, LLC.
10.2009 - Current
Customer Experience Supervisor
OLD NAVY/GAP INC.
Airport Arrivals Coordinator-Disney's Magical Express
WALT DISNEY WORLD RESORT
Assistant Editor/Freelance Editor
HARCOURT SCHOOL PUBLISHERS
Bachelor of Arts - Secondary Education
MADONNA UNIVERSITY
Associate of Applied Science -
SCHOOLCRAFT COLLEGE
Cosmetology Program -
PAUL MITCHELL THE SCHOOL
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