Josef Pena

Management Duties

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• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed all shop employees.
• Scheduled employee hours.
• Process Payroll
• In charge of parts returns.
• Oversaw all cars in shop.

Service Writer Duties

• Great and sign in customers
• Enter customers needs and concerns into the system.
• Create work orders
• Answer phones.
• Order parts.

Shop Foreman/Dispatch Duties

• Arrange work orders according to Tech experience and hours available as well as when the vehicle repair was promised.
• Managed techs concerns and issues with labor, parts, etc.

Sales Duties

• Build estimates for customers
• Call customers and inform them of the issues with their vehical, what the fix would be as well as the cost of the repair.
• Inform customers of any additional issues found with vehical and would send pictures and estimate of the additional repair to their phone or via text for them to verify.