JOSE F. ROJAS
Accounting
Dayton,OH
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounting and customer service with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Representative
Luxottica Group
Mason, OH
06.2022 - 06.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FORKLIFT OPERATOR
Chewy Warehouse
Vandalia, OH
05.2022 - 06.2022
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Transported goods between warehouse locations according to shipment and storage needs.
- Removed orders from storage, wrapped and staged for shipments.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Unloaded materials and goods at designated locations for best project availability.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
CREDIT ANALYST
GOYA OF PUERTO RICO, INC
Bayamon, PR
07.2018 - 04.2022
- Customer Service, making accounts for new customers, taking calls of orders and account updates, Analyzing credit history, approving orders and adjusting invoices.
- Made decisions and recommendations about extending lines of credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Complied with internal controls and government regulations.
- Investigated and resolved customer disputes related to credit decisions.
ACCOUTING CLERK
Puerto Rico Supplies Group
Bayamon, PR
03.2018 - 06.2018
- Customer Service, Revising documentation to ensure company policy was being followed.
Work Study Intern
STUDY, OF VETERANS AFFAIR
Gueynabo, PR
08.2017 - 01.2018
- Assisting in daily tasks, such as:
- Supply inventory, Maintaining, Filing documents and archiving.
TAX SPECIALIST
JRC Tax & Accounting
Bayamón, PR
03.2017 - 04.2017
- JRC TAX & ACCOUNTING
- Customer Service Representative assisted customers with their taxes, I was one of the top earning specialists for the season in the company.
- Maintained thorough and current understanding of applicable tax laws.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
Volunteer tax specialist
Puerto Rico Treasury Department
Carolina, PR
03.2016 - 04.2016
- Treasury depRTMENT OF PUERTO RICO, Representative assisted customers with their taxes.
- Maintained thorough and current understanding of applicable tax laws.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
Education
ACCOUNTING (CPA TRACK)-MINOR AUDITING - undefined
08.2013 - 12 2017
MAGNA CUM LAUDE - undefined
Skills
Adjustable to any given situationsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Representative - Luxottica Group
06.2022 - 06.2023
FORKLIFT OPERATOR - Chewy Warehouse
05.2022 - 06.2022
CREDIT ANALYST - GOYA OF PUERTO RICO, INC
07.2018 - 04.2022
ACCOUTING CLERK - Puerto Rico Supplies Group
03.2018 - 06.2018
Work Study Intern - STUDY, OF VETERANS AFFAIR
08.2017 - 01.2018
TAX SPECIALIST - JRC Tax & Accounting
03.2017 - 04.2017
Volunteer tax specialist - Puerto Rico Treasury Department
03.2016 - 04.2016
INTERAMERICAN UNIVERSITY OF PUERTO RICO - ACCOUNTING (CPA TRACK)-MINOR AUDITING,
08.2013 - 12 2017
- MAGNA CUM LAUDE,
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