JOSE F. ROJAS

Summary

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounting and customer service with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.

Overview

7

years of professional experience

2

Languages

Work History

Customer Representative

Luxottica Group

Mason, OH

06.2022 - 06.2023

Resolved concerns with products or services to help with retention and drive sales.
Responded to customer calls and emails to answer questions about products and services.
Boosted sales revenue by skillfully promoting diverse service options.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Collected customer information and analyzed customer needs to recommend potential products or services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Responded to customer requests for products, services, and company information.
Answered constant flow of customer calls with minimal wait times.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

FORKLIFT OPERATOR

Chewy Warehouse

Vandalia, OH

05.2022 - 06.2022

Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Transported goods between warehouse locations according to shipment and storage needs.
Removed orders from storage, wrapped and staged for shipments.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Unloaded materials and goods at designated locations for best project availability.
Inspected equipment for defects and performed repairs or maintenance tasks.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

CREDIT ANALYST

GOYA OF PUERTO RICO, INC

Bayamon, PR

07.2018 - 04.2022

Customer Service, making accounts for new customers, taking calls of orders and account updates, Analyzing credit history, approving orders and adjusting invoices.
Made decisions and recommendations about extending lines of credit.
Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
Collaborated with other teams to identify and mitigate risks impacting organization.
Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Complied with internal controls and government regulations.
Investigated and resolved customer disputes related to credit decisions.

ACCOUTING CLERK

Puerto Rico Supplies Group

Bayamon, PR

03.2018 - 06.2018

Customer Service, Revising documentation to ensure company policy was being followed.

Work Study Intern

STUDY, OF VETERANS AFFAIR

Gueynabo, PR

08.2017 - 01.2018

Assisting in daily tasks, such as:
Supply inventory, Maintaining, Filing documents and archiving.

TAX SPECIALIST

JRC Tax & Accounting

Bayamón, PR

03.2017 - 04.2017

JRC TAX & ACCOUNTING
Customer Service Representative assisted customers with their taxes, I was one of the top earning specialists for the season in the company.
Maintained thorough and current understanding of applicable tax laws.
Completed and filed returns with tax departments at local, state, and federal levels.
Offered clients recommendations to reduce tax liabilities.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Assessed client tax situations to determine best filing options.
Maintained compliance by adhering to current tax laws and regulations.

Volunteer tax specialist

Puerto Rico Treasury Department

Carolina, PR

03.2016 - 04.2016

Treasury depRTMENT OF PUERTO RICO, Representative assisted customers with their taxes.
Maintained thorough and current understanding of applicable tax laws.
Completed and filed returns with tax departments at local, state, and federal levels.
Offered clients recommendations to reduce tax liabilities.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Assessed client tax situations to determine best filing options.
Maintained compliance by adhering to current tax laws and regulations.

Education

ACCOUNTING (CPA TRACK)-MINOR AUDITING - undefined

INTERAMERICAN UNIVERSITY OF PUERTO RICO

08.2013 - 12 2017

MAGNA CUM LAUDE - undefined

Skills

Adjustable to any given situationsProblem-solving approachFluent in computer programs, Microsoft office, Sage 50 AccountingTax preparation softwareCreativeTeamworkPreparing and filing Federal and Puerto Rico Tax returnsAcademic ExperienceTraining for tax form preparation, Treasury Department of Puerto RicoObjective

Data organization

Administrative support

Finance

File Maintenance

Data processing

Invoicing

Interpersonal relations

Recordkeeping

File and database management

Invoicing and collections

Proficient in various computer software applications

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse

Timeline

Customer Representative - Luxottica Group

06.2022 - 06.2023

FORKLIFT OPERATOR - Chewy Warehouse

05.2022 - 06.2022

CREDIT ANALYST - GOYA OF PUERTO RICO, INC

07.2018 - 04.2022

ACCOUTING CLERK - Puerto Rico Supplies Group

03.2018 - 06.2018

Work Study Intern - STUDY, OF VETERANS AFFAIR

08.2017 - 01.2018

TAX SPECIALIST - JRC Tax & Accounting