Josef Zelik
Bridgeton,NJ
Summary
Product professional with deep experience defining and championing product vision, strategy, and roadmaps aligned to business goals and customer needs. Proven at executing best-in-class product management practices across the full product lifecycle, leveraging agile methodologies, data-driven prioritization, and continuous discovery to accelerate speed to market and drive measurable business impact. Adept at stakeholder alignment, KPI ownership, vendor management, and delivering high-quality products through strong cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
Solution Specialist (Coupa / Appian)
Deloitte Consulting LLP
01.2021 - 09.2025
- Software Subject Matter Specialist across diverse areas and products, specializing in Coupa & Appian Software.
- I play an active role in supporting the Deloitte Engagement Manager and Scrum Masters by leading, directing, and reviewing all tasks related to the delivery of technology products through the Scaled Agile Framework.
- My responsibilities encompassed product configuration and QA, project timeliness, and overall customer implementations.
- I engage directly with clients to articulate and document requirements for both custom and native product solutions, generating comprehensive documentation that included requirements, features, user stories, acceptance criteria, user guides, and process flows.
- Collaborated with stakeholders to prioritize product features based on customer feedback and market trends, resulting in a 30% increase in user engagement.
- Employed CSV Flat File, API, and Process Automator functionalities for system integrations.
- Achieved Coupa Platform, Analytics, and Appian certifications by completing training materials and exams.
- Optimized system performance by leading smoke and unit testing across all project phases.
- Established and managed OAuth2 and SFTP connectivity for seamless Coupa and Workday Studio integration.
- Conducted user research and analyzed customer data to inform product decisions, resulting in a 15% increase in product adoption.
- Coordinated support from tech partners, client technical leads, and multiple workstream tech leads.
- Balanced stakeholder interests, swiftly resolving arising issues.
- Recognized expertise in escalation tactics.
- Led critical aspects of technical delivery, prioritizing teams, and positive attitude.
Coupa Administrator / Category Lead (Chemicals/Travel)
American Water
Camden, NJ
01.2017 - 01.2021
- Negotiated favorable payment terms, customer support initiatives, and delivery rates with critical suppliers.
- Cultivated key supplier relationships by fostering business objectives and organizational growth.
- Managed system design, SOW, RFP/RFQ and consulted with professional advisory firms for successful procurement tool execution (focused on initial Coupa project).
- Directed quarterly Coupa system enhancements, such as spanning contracts, sourcing, procurement, and supplier info management modules by collaborating with process leads for new feature design and release.
- Prioritized and integrated critical system enhancements through each system release for timely go-live.
- Orchestrated defect resolution sessions among Coupa/SAP Support and American Water IT via Zoom and tracked all activities.
- Monitored data migration integrations between SAP environments and Coupa system.
- Optimized system performance within SAP ECC and SRM by collaborating with IT on UAT testing deliverables.
- Spearheaded supplier on-boarding processes within Coupa and SAP ECC environments.
- Orchestrated procurement tool implementations to provide alignment with colleagues and field service.
- Crafted and delivered comprehensive training courses on newly launched software and inventory management techniques.
- Negotiated, planned, and executed contracts (RFQ, RFP, MSA) for corporate travel categories, including Hotels, Airlines, and Dinova.
- Enhanced Coupa system UI/UX by engaging with IT and business end users to extract system requirements and user stories.
- Coupa platform administrator for the Supply Chain department; worked directly with Coupa and internal stakeholders to quarterly enhance the system with new release features.
- Prioritized new features relevant to the internal supply chain process; tested, demoed, and trained end users on all system enhancements and designs.
- Managed and wrote content for Supply Chain intranet, serving as a key communication resource.
Supply Planner / Inventory Analyst
XPO Logistics
Swedesboro, NJ
01.2015 - 01.2016
- Presented statistical and productivity reports to ensure seamless information management across three data-tracking applications (WM+ Exceed Excel).
- Optimized production plans and led sister plant operations by facilitating internal/external raw material transfers.
- Managed, tracked, and ensured inventory accuracy for supplies and finished goods systems.
- Directed EOL inventory transfers to designated sites leveraging Ad Hoc reporting and inventory analysis.
- Improved material flow, aligning with inventory and production goals by collaborating with cross-functional teams.
Data Analyst / Training Specialist
Millennium Account Services
Bridgeton, NJ
01.2006 - 01.2015
- Designed and executed training program for customer service representatives, emphasizing theft reporting, usage monitoring, and meter inspection for potential damages.
- Developed detailed training reports showcasing learning objectives, such as alternative delivery success rates, attendance metrics, test results, assessment scores, training costs, and ROI.
- Ensured meticulous maintenance of customer accounts by prioritizing accuracy and confidentiality within the Excel platform.
- Attained recognition as 'Employee of Month' for 09/2014 and impressive 99% or higher incentive rate by delivering exceptional performance.
Education
Bachelor of Science - Business Administration
DeVry University
Chicago, IL09-2015
Coursework - Liberal Arts, Real Estate
Cumberland County College
Vineland, NJCertified Autodesk AutoCAD Expert -
CDM Institute
Marlton, NJSkills
- Agile Delivery
- Continuous Process Improvement
- UI Design and UX Enhancement
- User Adoption Strategies
- Integration Design Specification Documentation
- Product Lifecycle Management
- Performance Improvement
- Employee Relations & Engagement
- Staff Training & Development
Training
- Coupa
- Workday
- Appian
- Azure DevOps
- Quality Control
- Presentation Skills
- Logistics
- Information Systems
- Matrix Management
- Project Management Systems
- Communication Training
- Budgeting
- Stress Management
Timeline
Solution Specialist (Coupa / Appian)
Deloitte Consulting LLP
01.2021 - 09.2025
Coupa Administrator / Category Lead (Chemicals/Travel)
American Water
01.2017 - 01.2021
Supply Planner / Inventory Analyst
XPO Logistics
01.2015 - 01.2016
Data Analyst / Training Specialist
Millennium Account Services
01.2006 - 01.2015
Bachelor of Science - Business Administration
DeVry University
Coursework - Liberal Arts, Real Estate
Cumberland County College
Certified Autodesk AutoCAD Expert -
CDM Institute