Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josefa Ponce

Hollywood

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Magnolia Hotels
06.2024 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Server

El Don Mexican Brunch & Dinner
03.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Floral Designer

Flowers By Sara
01.2024 - 03.2024
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.

Server

Padrinos
02.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Terraustral Oeste
Avenida 4 Poniente, Santiago, Maipu, Chile.
12.2019

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Administrative Skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

Magnolia Hotels
06.2024 - 09.2024

Server

El Don Mexican Brunch & Dinner
03.2024 - 05.2024

Floral Designer

Flowers By Sara
01.2024 - 03.2024

Server

Padrinos
02.2023 - 01.2024

High School Diploma -

Terraustral Oeste

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Josefa Ponce