Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Josefa Ramirez

Bethesda,MD

Summary

Dynamic Environmental Services Supervisor with a proven track record at the National Institutes of Health, enhancing team productivity through effective training and safety protocol implementation. Known for exceptional attention to detail and strong problem-solving skills, I foster a positive work environment that boosts employee morale and ensures high standards of cleanliness and safety.

Overview

12
12
years of professional experience
1
1
Certification

Work History

National Institutes of Health (NIH)

Environmental Services Supervisor
03.2025 - Current

I Supervise the crew of 66 in environment services workers

Trained and supported housekeeping staff in efficient cleaning techniques and equipment usage.

Supervised daily cleaning operations, ensuring adherence to safety and quality standards.

Maintained a high level of quality control through regular, enhanced contact, contact isolation, airborne isolation, enhanced respiratory, respiratory isolation inspections, resulting in consistent adherence to the hospital standards.

Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.

Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.

Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.

Coordinated cross-departmental projects with other supervisors to enhance overall hospital operations and patients satisfaction.

Scheduled and prioritized tasks to staff, overseeing work completion.

Prince George's Community College

Shift Supervisor Environmental Services
02.2022 - 01.2025

I Supervise the crew of 27 in environment services workers, I supervises rooms, event
equipment and furniture campus wide, transports said equipment and furniture to and
from locations as is oversees, supervises, checks, and leads corrective actions where
required on sweeping, mopping, disinfecting, sanitizing of restrooms, showers, and
locker room and fitness areas ensures the washing and readiness in a timely fashion,
dust, cleans, treats as require all office, classroom and other furniture and apparatus
maintains same in appropriates room arrangement for required use, empties and
maintains trash, recycle and other receptacles daily or as often as needed, sweeps, dry
and \or wet mops, strips, wet or dry scrubs, seals, finishes, refinishes, buffs and
burnishes floors, stairwells, baseboards, and related areas as required on a daily basis to
maintain college standards of cleanliness as set by the division, washes and cleans and
treats as required all walls , baseboards, woodwork, windows, blinds shades, and
various other campus equipment and property to maintain these also to the standards of
cleanliness set by the division Enhanced team productivity by implementing efficient
shift scheduling and task delegation, Reduced employee turnover rate by fostering a
positive work environment and addressing staff concerns promptly, Ensured smooth
operations during peak hours by effectively managing resources and staff allocation,
Improved customer satisfaction rates with consistent quality checks and timely
resolution of complaints, perform both hard floor and soft floor care I operate and train
other in the use as new custodial equipment buffers, burnishers, scrubbers, extractors,
wet vacs small hand tools, scrapers, kaivac units, pressure washers and I weekly send
my work report to my manager.

Elaine Ellis Center of Health

Environmental Services Associate
02.2017 - 10.2023

Enhanced facility cleanliness by performing thorough cleaning and disinfecting tasks in
assigned areas, Reduced cross-contamination risks by adhering to strict infection
control protocols during all cleaning procedures, Maintained a safe environment for
patients, staff, and visitors with diligent attention to detail and proper use of equipment,
Increased patient satisfaction by providing prompt and courteous service while
addressing their environmental needs, Cleaned and disinfected patient exam rooms,
exam procedure room and common areas to promote sanitary treatment and services
environment, Cleans and sanitizes restrooms with emphasis on sink, mirrors, urinals,
bright work, tubs, shower stalls, fixtures, door partitions, walls, floors, vanities, shower
curtains, light fixtures, dispensers, and trash cans, Emptied trash cans and recycling
bins to promote clean, sanitary environment, and reduce odors and debris, Moved
chairs, desks, and beds around rooms to clean behind and underneath furniture, Used
chemicals by following safety protocols and procedures to avoid burns and injuries,
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust
and dirt from hard-to-reach areas, Cleaned elevators, glass, and planters in public areas,
Verified cleanliness and organization of storage areas and carts, Operated electronic
backpack vacuums and floor sweepers, Maintained cleanliness of restrooms by washing
down and properly sanitizing walls, floors and toilets. Improved overall cleanliness by
efficiently operating floor maintenance equipment such as scrubbers, buffers, and
carpet extractors, Enhanced workplace safety by promptly addressing spills, debris, and
other potential hazards on the floor, Collaborated with team members to complete
large-scale projects such as stripping and waxing floors efficiently,Cleans light fixtures,
walls, cabinets, cabinet glass, trash receptacles inside and outside furniture, polish
furniture, blinds, telephones, refrigerator, frames, lamps, counter tops (labs also),
blinds, stainless steel surfaces, ledges, sills, partitions, water fountains and desk floor
pads. Removes fingerprint smudges, dusting (high/low) including sprinklers, light
fixtures, ceiling vents, ceiling lights and door vents, removes dirt from wall surfaces
with a germicidal solution.

Medstar Montgomery Medical Center

Environmental Services Supervisor
07.2013 - 01.2017
  • Supervised housekeeping staff, ensuring adherence to sanitation and safety standards.
  • Trained new employees on cleaning protocols and operational procedures.
  • supervised all employees have the property PPE and clock in / out with the uniform.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

Certificate -

Phlebotomy Technician
301 Largo Road, Largo, MD, 20774
07-2014

ENGLISH AS SECOND LANGUAGE

MedTech College Institute
1100 Wayne Ave Ste 100, Silver Spring, MD, 20910
03-2012

Northwestern High School
7000 Adelphi Rd, Hyattsville, MD, 20782
09-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organization and time management
  • Decision-making
  • Verbal communication
  • Problem resolution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

CNA

PHLEBOTOMY

ENGLISG AS SECOND LANGUAGE

Languages

English
Full Professional

Timeline

National Institutes of Health (NIH)

Environmental Services Supervisor
03.2025 - Current

Prince George's Community College

Shift Supervisor Environmental Services
02.2022 - 01.2025

Elaine Ellis Center of Health

Environmental Services Associate
02.2017 - 10.2023

Medstar Montgomery Medical Center

Environmental Services Supervisor
07.2013 - 01.2017

Certificate -

Phlebotomy Technician

ENGLISH AS SECOND LANGUAGE

MedTech College Institute

Northwestern High School