JOSEFA VIDAL
Westerville,Ohio
Summary
Experienced professional in both business and personal banking & retail customer service with expertise in retail banking credit options and consumer loans. Seeking a position in the banking industry to utilize my knowledge and skills. Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Positive and diligent Type professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering Number years of Industry experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Job Title bringing proven skills in negotiating, preparing and finalizing Type agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Kaplan Managenent
01.2010 - 06.2011
- Managed a 260+ unit apartment complex
- Ensured profitability while controlling expenses
- Collected rent and deposits
- Screening potential tenants
- Drafting, signing, and renewing leases on behalf of property owners
- Arranging for necessary repairs to properties
- Setting up and adhering to budgets for property maintenance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Collected and maintained careful records of rental payments and payment dates.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
Business Personal Banker
Wells Fargo
01.2012 - 04.2021
- Built lifelong relationships with consumers and small businesses
- Resolved account issues in bank branches and via phone
- Proactively build and grow relationships, anticipating the needs of small business clients
- Offer various products and services, from business deposit accounts to treasury management and credit cards
- Collaboration with colleagues is key to ensuring business customers' specific needs are met
- Processing applications for credit cards, safe deposit boxes, and loan requests
- Both Personal & Business
- Verifying bank account details upon client request
- Manages a portfolio of business or Not for Profit clients and builds relationships by providing financial education and solutions with a focus on client experience.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Followed up with customers to gather feedback and provide additional assistance.
- Optimized account management practices, leading to improved client retention rates.
- Trained new personal bankers, elevating team performance and service quality.
- Facilitated workshops on financial literacy for clients, empowering them with knowledge for better financial decisions.
- Spearheaded community outreach programs, increasing brand awareness and client base.
- Implemented financial strategies that significantly reduced client debt levels.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Identified opportunities for business growth by analyzing client feedback and market trends.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Collected customer information and completed new account forms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Reconciled customer accounts and balanced daily transactions.
- Processed customer payments and account setup charges.
- Tracked and processed customer account requests and applications.
- Provided customers with additional information regarding account services.
Assistant Manager
Arruth Associates
04.2006 - 06.2009
- Built lifelong relationships with consumers and small businesses
- Resolved account issues in bank branches and via phone
- Proactively build and grow relationships, anticipating the needs of small business clients
- Offer various products and services, from business deposit accounts to treasury management and credit cards
- Collaboration with colleagues is key to ensuring business customers' specific needs are met
- Processing applications for credit cards, safe deposit boxes, and loan requests
- Both Personal & Business
- Verifying bank account details upon client request
- Manages a portfolio of business or Not for Profit clients and builds relationships by providing financial education and solutions with a focus on client experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
01.2010 - 06.2011
- Managed a 260+ unit apartment complex
- Ensured profitability while controlling expenses
- Collected rent and deposits
- Screening potential tenants
- Drafting, signing, and renewing leases on behalf of property owners
- Arranging for necessary repairs to properties
- Setting up and adhering to budgets for property maintenance.
04.2006 - 05.2009
- Maintained records of sales, rentals, maintenance, and expenses
Education
Educational -
Foy H. Moody High School
Real Estate -
Real Estate Institute of Corpus Christi TX
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Accomplishments
- Maintained occupancy rate at 100% for Number months.
Certification
- CNP - Certified Notary Public
Timeline
Business Personal Banker
Wells Fargo
01.2012 - 04.2021
Property Manager
Kaplan Managenent
01.2010 - 06.2011
01.2010 - 06.2011
Assistant Manager
Arruth Associates
04.2006 - 06.2009
04.2006 - 05.2009
Educational -
Foy H. Moody High School
Real Estate -
Real Estate Institute of Corpus Christi TX