Josefa Villalobos De Rodriguez
San Elizario
Summary
Adept at enhancing kitchen operations and customer satisfaction, I leveraged skills in food preparation and organization at SEISD to significantly improve workspace efficiency. My strong teamwork and problem-solving abilities led to a cleaner, safer kitchen environment, directly contributing to a positive dining experience. Skilled in both sanitary food handling and effective communication, I excel in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
SEISD
11.2023 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Transported food items from storage areas to kitchen for prepping.
Cashier
El Remate Discount
04.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Family Dollar
02.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Colegio Palmore
Chihuahua, Mexico07-1985
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Workstation setup
- Sanitary food handling procedures
- Allergy awareness
- Refrigerator and freezer sanitation
- Kitchen station rotation
- Kitchen operations
- Equipment cleaning
- Trash removal
Certification
Food Handlers of Texas, Texas Deparment od State Health.
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Staff Member
SEISD
11.2023 - Current
Cashier
El Remate Discount
04.2023 - 11.2023
Customer Service Representative
Family Dollar
02.2021 - 11.2022
High School Diploma -
Colegio Palmore
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