Josefa Xelo
Bronx,NY
Summary
A self-motivated and goal oriented individual with experience in management, supervision, coordinating and administrative skills. Looking to further my career with an organization that will utilize my skills for mutual growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
231 Bingo
08.2021 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Boosted sales growth by developing new items to the Menu.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Managing staff payroll
- Handled customers complaints and provided resolutions in a timely manner.
- Maintain a steady inventory of supply including food, coffee and beverages.
- Scheduling meeting with owners about monthly revenue and expenses.
Patient Records Manager / Coordinator
Americare CSS
03.2017 - 10.2021
- Safeguard all patient medical documentations
- Manage, search and secure patient medical records on behalf of Hospitals, Outpatient Clinics, Medical centers and any other facilities responsible for patient care.
- Create and update patient charts and data base information.
- Review files to identify incomplete patient information and discrepancies.
- Gathering and organizing documents for medical and disability denials for Third Party Liability (TPL) to upload through National Government Services (NGS) and UMASS/DES.
- Search, review and gather doctors notes, billing and other patient documentation for Lawyers request and or Court ordered Subpoenas.
- Managing Payroll and time sheets for staff and pediatric field nurses.
- Entering nurses field visits into data base for billing.
- Document tracking for new and ongoing patient from nurses using QLIQSOFT database.
- Ordering, tracking and packing all company staff PPE.
- Reception coverage when needed.
Head Cashier
2nd Ave Market Place
01.2013 - 03.2017
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Maintained a clean and organized work area, contributing to a pleasant environment for customers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed cash, card and check transactions to complete customer purchases.
- Taking high volumes of phone calls.
- Responsible for taking future catering orders.
Education
Bachelor of Science - Criminal Justice
Briarcliffe College
Bethpage, NYAssociate of Science - Criminal Justice
Briarcliffe College
Bethpage, NYSkills
- Marketing
- Expense Tracking / Budget Management
- Staff Training and Development
- Customer /Client service
- Food safety regulations
- Verbal and Written Communication
- Decision-Making
- MS Office
- English / Spanish
Certification
- Indoor Place of Assembly Safety Personnel (F03), FDNY, April 2023
- Fire and Emergency Drill Conductor (F07), FDNY, April 2023
- Food Handlers Certificate, Department of Health and Mental Hygiene, December 2022
- National Incident Management System (NIMS), FEMA, August 2012
- Workplace Violence Awareness, FEMA, August 2012
- FEMA Safety Orientation, FEMA, August 2012
Timeline
Manager
231 Bingo
08.2021 - Current
Patient Records Manager / Coordinator
Americare CSS
03.2017 - 10.2021
Head Cashier
2nd Ave Market Place
01.2013 - 03.2017
Bachelor of Science - Criminal Justice
Briarcliffe College
Associate of Science - Criminal Justice
Briarcliffe College