Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Josefat Hinojosa Bravo

Hialeah,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience

Work History

Store Sales Associate

CVS Pharmacy
02.2023 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.

Trainer Coordinator

Entel Call Center
04.2022 - 01.2023
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Enhanced student comprehension and shortened learning process through new teaching methods.

Transportation Coordinator

SAVAR CORPORACION LOGISTICA
10.2020 - 01.2021
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Analyzed transportation data to identify improvement opportunities.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Met safety and regulatory standards for full operational compliance.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Developed strategies to reduce transportation costs and increase operational performance.

Distribution Services Senior Administrator

UNICON - Union De Concreteras
06.2018 - 08.2020
  • Supported work activities of shipping team by resolving various problems.
  • Anticipated and resolved transportation issues by working in conjunction with carriers, shipping handlers and distribution and logistics groups.
  • Kept outgoing shipments in compliance with DOT and cGMP regulations as well as customer specifications.
  • Maintained file of pictures and load sheets for containers and truckloads.
  • Prioritized daily shipping schedules against shipping orders.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Promoted brand at industry events and through ongoing networking efforts.

Store Manager

Supermercados Peruanos
05.2016 - 05.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Senior Commercial Executive

CLARO PERU - America Movil
08.2012 - 04.2016
  • Constructed business case models and identified credible value-based calculations.
  • Advised on capture strategy, solutions and costing and pricing deals.
  • Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
  • Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions.
  • Leveraged and deployed B2B pricing tools.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Agency Manager

Bank Of Commerce
04.2011 - 08.2012
  • Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Approved staff hiring, termination, promotions and department transfers.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Established [Type] program to monitor agency services and identify opportunities to measure actions.
  • Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

ID Registrar

RENIEC
12.2009 - 03.2011
  • Updated computer system with latest information to keep records current and accurate.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • In charge of registering the citizen, verifying their marital status conditions, date birth, address,etc.

Agency Asistent Manager

BanBif
04.2008 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Cashier Supervisor

Banco De Credito Del Peru
04.2006 - 07.2009
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.

Education

Bachelor of Science - Accounting And Business Management

San Martin De Porres University
Lima, Peru
12.2009

Bachelor of Administrative Studies - Banking Administracion

IFB - ASBANC
Lima, Peru
08.2005

High School Diploma -

C E Pedro Ruiz Gallo
Lima, Peru
12.2003

Skills

  • Player Motivation
  • Security Practices
  • Flexible Hours
  • Retail Store Operations
  • Leadership
  • Cash Register Operation
  • Computer Proficiency and Microsoft Office
  • Money Transfer Systems
  • Legal Standards
  • Product Merchandising

Accomplishments

  • Metodologías ágiles


Additional Information


Extensive experience in Banking, Retail, Logistics and Telecommunications. Training, Agile methodologies, Customer Service.  
Bachelor of Accounting Administration, with the desire to improve and develop in administrative tasks, with initiative, ease of speech, ability to adapt to the work and social environment, solid moral and ethical training. 

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Store Sales Associate

CVS Pharmacy
02.2023 - Current

Trainer Coordinator

Entel Call Center
04.2022 - 01.2023

Transportation Coordinator

SAVAR CORPORACION LOGISTICA
10.2020 - 01.2021

Distribution Services Senior Administrator

UNICON - Union De Concreteras
06.2018 - 08.2020

Store Manager

Supermercados Peruanos
05.2016 - 05.2018

Senior Commercial Executive

CLARO PERU - America Movil
08.2012 - 04.2016

Agency Manager

Bank Of Commerce
04.2011 - 08.2012

ID Registrar

RENIEC
12.2009 - 03.2011

Agency Asistent Manager

BanBif
04.2008 - 10.2009

Cashier Supervisor

Banco De Credito Del Peru
04.2006 - 07.2009

Bachelor of Science - Accounting And Business Management

San Martin De Porres University

Bachelor of Administrative Studies - Banking Administracion

IFB - ASBANC

High School Diploma -

C E Pedro Ruiz Gallo

Similar Profiles

CREATE PROFILE
Josefat Hinojosa Bravo