Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josefina Anaya

San Diego,CA

Summary

Experienced marketing and design professional knowledgeable about mentoring, challenging and directing creative team members. Resourceful, hardworking and adaptable in approaching all problems. Successful in making significant contributions to marketing strategies and growth initiatives.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Creative Project Manager

PlanetArt
San Diego, CA
03.2022 - Current
  • Reported regularly to managers on project progress and technical problems.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Responded to requests for information on materials to inquiring parties.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained database and spreadsheets with accurate status.
  • Analyzed project performance data to identify areas of improvement.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Partnered closely with senior leadership and creative team to accumulate and disseminate best practices

MerchOps Specialist

PlanetArt
San Diego, CA
09.2016 - 03.2022
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Followed all company policies and procedures to deliver quality work.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Collaborated with internal departments to align marketing campaigns.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Acted as liaison between production, delivery and merchandising teams.
  • Developed partnerships with internal groups such as packaging, visual, and e-commerce.

Customer Service Representative

Provide Commerce
San Diego, CA
09.2009 - 04.2016
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.

Education

Bachelor of Science - Marketing

San Diego State University
San Diego, CA
2021.01 - 2023.05

MBA - Consumer Behavior

San Diego State University
San Diego, CA
2023.08 - Current

Skills

  • Service Level Agreements
  • Constructive Feedback
  • Training Techniques
  • Channel Marketing
  • Multi-Channel Campaigns
  • Project Requirements
  • Project Strategy
  • Project Management
  • E-Commerce Marketing
  • Client Relationships
  • Industry Trends
  • Team Support

Languages

Spanish
Native or Bilingual

Timeline

MBA - Consumer Behavior

San Diego State University
2023.08 - Current

Creative Project Manager

PlanetArt
03.2022 - Current

Bachelor of Science - Marketing

San Diego State University
2021.01 - 2023.05

MerchOps Specialist

PlanetArt
09.2016 - 03.2022

Customer Service Representative

Provide Commerce
09.2009 - 04.2016

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Josefina Anaya